Macintosh reliability

Apple reliability, warranty and customer service

All Apple computers come with one-year parts and labor limited warranties. Apple provides free tech support only for 90 days, which is less than the industry norm of one year. Given the price of Apple computers, multiple reviewers say the 90-day limit is pretty stingy on Apple's part. You can buy an upgraded warranty from Apple (or another retailer) that extends tech support, like the AppleCare Protection Plan. This plan extends global repair coverage and free phone support for three years from the date of purchase. Retailers are likely to have lower prices on protection plans, giving you the added benefit of having two companies that may resolve your problems. On the other hand, Apple's tech support is extraordinarily good, according to all surveys that we've seen.

Several articles say the Apple Stores will provide free tech support for anyone. The stores include the Genius Bar. You have to make a reservation for the Genius Bar, but Apple says it's "the place to go for advice, insight, and hands-on technical support for your Mac or iPod." Apple currently operates 210 stores in 41 states. You can find a complete list at Apple.com.

According to the largest consumer surveys, Apple laptops are the most reliable and have the highest level of customer satisfaction. Tech support also outpaces that of other makers. Results are similar for desktops in large surveys, but some smaller surveys seem to indicate more issues. One clear advantage that Macs enjoy is relative immunity from malware and viruses. With PCs, many apparent hardware problems are actually infestations of malware. This is much less of a problem with Apple computers.