CitiKitty Review

Updated August 15, 2016
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CitiKitty
Bottom Line Equipment

No problems here. The aim of toilet training your cat is to eliminate the mess, odor, labor and cost associated with using a litter box. The CitiKitty Toilet Training Kit consists of a training seat that's supposed to fit any toilet, plus a training guide, tip card and a cat treat to use as a reward during training.

The training seat has a series of rings in the bottom, designed so the owner can gradually enlarge the waste hole as their cat learns to balance on the toilet. Initially, the training seat lacks any hole at all, so it amounts to a toilet-mounted litter box, requiring the use of flushable kitty litter. Once the cat becomes accustomed to using the litter box, the first ring can be cut away to open a small waste hole in the base. As training progresses, the hole should be enlarged. Several users complain that if the cat regresses, the rings cannot be reattached.

ProsSturdy, Eliminates litter box – when it works, Fits all toiletsConsNo warranty, Training period can be messy

A few owners say the rings are difficult to punch out, but most report no serious issues. "It is a little difficult to punch out, but I don't see why there [are] so many complaints on this," writes one owner at Amazon.com. "I used a pocket knife and it took a whole 2 minutes to punch out the first hole."

Effectiveness

Messy learning curve. Reviews say the CitiKitty Toilet Training Kit does work for some cats -- as long as the owner is willing to devote the several days or weeks that training can require. Some cats take to it right away; others don't. One owner sums it up well: "Bottom line, it's not just the product. It's your cat, and your dedication."

It's also important to note that you'll need to use flushable kitty litter during the initial training period, and training is easiest if you can devote a toilet solely to the cat's use – which may be a tall order for people who only have one bathroom. Also worth noting: Most owners say their cats can scatter quite a bit of litter around the toilet during the initial training period.

Unfortunately, it seems to be impossible to predict which cats will succeed with the CitiKitty. We found many reports of cats that will urinate in the toilet, but insist on defecating elsewhere. Based on reviews, the CitiKitty kit looks like a 50-50 bet; only about half of owners seem to be happy with it.

We found the most reviews of the CitiKitty Toilet Training Kit at Amazon.com, where nearly 275 owners comment on their experiences. The far fewer user reviews at Walmart.com echo the same pros and cons. TV station WZZM (Grand Rapids, Mich.) publishes a review that includes a video, and we found even more detail written by a blogger at LittleGreenCat.com.

Customer service

Mixed reviews. We could not find any guarantee or warranty for the CitiKitty. The official product website states that returns are only accepted for unopened products within 30 days of receipt.

Of the customer reviews we read, only a handful mention seeking customer service or attempting to return the product. Of these, about half received friendly, helpful service, and the rest found customer service unresponsive.

Buy from Amazon

Our Sources

1. Amazon.com

CitiKitty Cat Toilet Training Kit, Contributors to Amazon.com, As of February 2013

Review Credibility: Very Good The CitiKitty Cat Toilet Training Kit is reviewed by more than 420 owners, receiving an average 3.3 stars out of 5. Many reviewers say it is effective, but some report minor issues. About half of the reviews score it 3 stars or below.

2. WZZM (Grand Rapids, Mich.)

Can You Really Toilet Train Your Cat? Try the CitiKitty, Lauren Stanton, July 21, 2011

Review Credibility: Very Good This local TV news review includes a useful video, discussing one couple's negative experience with the CitiKitty Cat Toilet Training Kit. The cat's owners dislike having to share a toilet with their pet, and the feline refuses to use the CitiKitty all the time.

3. New York Post

Taking Care of Business, Amanda Kelly, March 11, 2012

Review Credibility: Very Good This witty article documents, stage by stage, how a couple tries the CitiKitty Cat Toilet Training Kit with their cat. Problems include the cat flinging litter around the bathroom and using the toilet kit inconsistently, resulting in some accidents. The couple gives up by the end of the first month.

4. PetSugar

The CitiKitty Toilet Diaries: Part One, "PopSugar Beauty", Dec. 6, 2011

Review Credibility: Good This recent blog article describes the author's attempts to train two cats to use the CitiKitty Cat Toilet Training Kit. As with other owners, this reviewer's cat refuses to use the toilet consistently.

5. GreenLittleCat.com

CitiKitty's in the House -- Time to Toilet Train My Cat, Holly Tse, Jan. 21, 2010

Review Credibility: Good This blogger documents her 27-day attempt to train her cat to use the CitiKitty Cat Toilet Training Kit. Reviewer Holly Tse eventually gives up, because the cat won't use the toilet consistently. Tse notes that the CitiKitty might work for pet owners if they are willing to devote a lot of time to the training process and to clean the tray every day.

6. KittyToiletTraining.com

CitiKitty Cat Toilet Training Experiences, Editors of KittyToiletTraining.com, Not dated

Review Credibility: Good This review summarizes one cat owner's experience. The reviewer says that despite training, the cat may not use the CitiKitty Cat Toilet Training Kit consistently.

7. Walmart.com

CitiKitty Cat Toilet Training Kit, Contributors to Walmart.com, As of February 2013

Review Credibility: Good Only about a dozen owners review the CitiKitty Cat Toilet Training Kit, with most quite enthusiastic about it. One owner suggests attaching a child's seat to the toilet, giving small cats an easier place to balance.

8. Apt8H.com

Litterbox Methods Review, Michael Gibbs, Sept. 17, 2010

Review Credibility: Fair This brief comparison review recommends a more expensive competitor, the Litter Kwitter, over the CitiKitty Cat Toilet Training Kit, noting that the Litter Kwitter is both sturdier and designed to be reusable. No actual usage is documented.

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