What every best has:
Other than shady pricing and unhelpful customer service, the most common complaint among dissatisfied owners is that the non-stick quality does not last. While many swear it lasts as long as one year, there are a notable amount of customers who claim their cookware has become sticky and useless as soon as two weeks after purchasing. A few fans of the StoneDine pots and pans argue the reason for this is that users do not follow care directions, which direct owners to never use soap. The set includes a 12-year guarantee, but users have little luck claiming it. At over $400 (after shipping and handling) with such poor customer service and no return policy, the durability is a big risk to take.
According to user reviews, confusing marketing and a hefty price overshadow StoneDine's merits. A number of customers complain they weren't aware of the total price until after their StoneDine set was delivered. The initial order (Est. $38 plus $28 shipping and handling) is only a 30-day trial offer. If you don't send the set back, you'll be billed the balance (in nine monthly payments) for a grand total of nearly $400, plus the shipping and handling cost. Only in very small print at the bottom of the page does the website clarify this policy. Customers report being told by customer service agents that they cannot process order cancellations. Buy from a reputable local retailer to avoid this pricing mess.
StoneDine cookware is listed on Amazon.com in several configurations. This listing, in particular, contains the 8-piece set plus free 11-piece knife set from the original infomercial. Fifty-four customers give it a high rating of 4.4 out of 5 stars. Other StoneDine listings garner similar ratings.
This website allows consumers to review products sold via infomercials. Of the 11 users posting reviews for the StoneDine cookware set, most are enthusiastic and praise its non-stick properties. However, there are a couple of complaints about StoneDine's marketing practice of not including the total price in the infomercial and only mentioning it in fine print at the bottom of the web page.
This blog post is written by an entrepreneur who invents telemarketing products. StoneDine, he says, is too expensive; it's priced too high to be successful. The value of this post comes from the large number of comments describing owners' experience with shady infomercial pricing and unhelpful customer service.
This in-depth technical review based on actual testing should be read critically, as the website admits to being a participant in the Amazon Services LLC Associates Program, meaning they earn advertising fees by advertising and linking to Amazon.com. Often this leads reviewers to be more favorable than they should.
There are a handful of postings about StoneDine on GardenWeb.com, with one in particular describing in detail a customer's frustration with the ordering and pricing process. A few others contend, however, that StoneDine is well worth the price and works great.
Viewpoints.com contains feedback for StoneDine from three users and one poster who has not purchased it but shares insight into the misleading pricing. They give it a rating of 80 out of 100. Other cookware brands receive an average score of 90 at this site.
Owners say that it is easy to wash and season the StoneDine according to instructions. One fried a piece of cheese (just as in the infomercial) and it slid out effortlessly. Other owners have fried eggs and sausage with the same good result and claim that the StoneDine is a keeper.