TomTom One XL-S

I've always wanted a portable GPS, and when the price dropped on the XL-S, I jumped on it. It currently resides in my wife's car and she uses it constantly. It has good battery life when not plugged in,… and makes finding locations extremely easy. It's refurbished, but I couldn't tell. It came in a new box with wrapped cables and even a screen protector. I'm so satisfied with this product that I plan to buy a second one for myself.

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TomTom is without any doubt the WORSE GPS unit/ Customer service / Warranty service of ANY GPS manufacturer. My first TomTom the on/off switch was so flimsy it would turn the unit on by itself while it… was sitting in the car or on a desk. TomTom finally replaced that one under warranty, but the reconditioned repair they sent runs out of battery power after 45 minutes without being plugged in. When turned off fully charged, the battery will be completely dead within a week WITHOUT the unit being turned on. I called TomTom customer service, and their warranty department tells me they WILL NOT WARRANTY REPLACE a GPS unit that runs at least 30 minutes under battery power. Also, they told me it was normal for their GPS units to run the battery down within a week WHILE TURNED OFF, and will only replace it under warranty if the battery dies completely within 2-3 days while the unit is turned off. To recap, TomTom warranty says a fully charged battery only lasts 30 minutes, and a fully charged battery will die after 2-3 days with the TomTom GPS TURNED OFF. So, if you want to be like me and have a hundred dollar paperweight after purchasing it only 10 months ago, buy this GPS for yourself, or even as a gift! Otherwise, I would avoid this manufacturers products entirely. Arthur Penrose p.s. TomTom customer service, if you are reading this, my case number for the facts in this review is 091006-000350. I would not want anyone to think I was making any of this up.

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I purchased this GPS to replace the one stolen from my car. I really like the TOM TOM devices. But the "Factory Refurbished" units come with an outdated set of maps, and by the time you purchase the updated… maps it cost more than a brand new retail unit with full warrenty. Not only was the one-time update disabled, but my previous units "update license" could not be transfered to my new unit. Don't kid yourself, just go buy the full retail product. This is no "deal".

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