TomTom One XL

Bought the TomTom One XL for over a year and half. Used it for trips in Midwest and Northeast regions and it performed OK. At least it would take you to destinations, although it sometimes took us through… residential areas instead of main roads etc. The good thing about it is the route-recalc speed, which is pretty fast. However, it performed quite poorly during my recent trip to the UK. With an expensive purchase of UK map ($70), I hoped it would make my trip quite easy. Wrong expectation. The map apparent is quite old. It could not find my hotel because the hotel has changed its name a year ago. Also it could not provide accurate location of many POIs, as I found during my search for other hotels and shopping malls. I had a flat tire so I tried to locate a nearby garage/car repair shop, it could not find any. The restaurant listing is also pathetic, leaving out many nice national chains and nice local restaurants. I am now in search of a better GPS because of my UK experience with this model.

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I'm sorry but this is not what we ordered. We wanted a bluetooth Gps and it was worded that way but when this came it worked fine except for there was nothing to connect with my cell phone. The law in N.J.… states no cell phonesm,and unless we use "handsfree", we would be in danger of getting a ticket, if caught talking on a cell phone.We found out we would need to subscribe for the added luxury, which would cost a monthly fee, so we returned the item and look for some other GPS.

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TomTom is without any doubt the WORSE GPS unit/ Customer service / Warranty service of ANY GPS manufacturer. My first TomTom the on/off switch was so flimsy it would turn the unit on by itself while it… was sitting in the car or on a desk. TomTom finally replaced that one under warranty, but the reconditioned repair they sent runs out of battery power after 45 minutes without being plugged in. When turned off fully charged, the battery will be completely dead within a week WITHOUT the unit being turned on. I called TomTom customer service, and their warranty department tells me they WILL NOT WARRANTY REPLACE a GPS unit that runs at least 30 minutes under battery power. Also, they told me it was normal for their GPS units to run the battery down within a week WHILE TURNED OFF, and will only replace it under warranty if the battery dies completely within 2-3 days while the unit is turned off. To recap, TomTom warranty says a fully charged battery only lasts 30 minutes, and a fully charged battery will die after 2-3 days with the TomTom GPS TURNED OFF. So, if you want to be like me and have a hundred dollar paperweight after purchasing it only 10 months ago, buy this GPS for yourself, or even as a gift! Otherwise, I would avoid this manufacturers products entirely. Arthur Penrose p.s. TomTom customer service, if you are reading this, my case number for the facts in this review is 091006-000350. I would not want anyone to think I was making any of this up.

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