Auto Insurance: Reviews

Updated February 2011
You're bombarded with television commercials from insurance companies claiming to provide the best protection for your car, but a big ad budget doesn't necessarily translate to customer satisfaction. We dig deeper to find the best car insurance providers so you don't need to rely on TV actors and talking reptiles for advice.
 

Best auto insurance company

J.D. Power & Associates: Amica Mutual ranks at or near the top of every J.D. Power and Associates insurance survey.

ConsumerReports.org: Amica Mutual is one of 22 car-insurance companies rated in this most recent ConsumerReports.org survey.

Better Business Bureau: Amica Mutual has been an accredited business with the Better Business Bureau since 1957, and it earns the highest grade of A-plus on its trustworthiness.

New York State Insurance Department: Amica Mutual is one of three auto insurers that have topped this chart for four years running.

Epinions.com: Amica earns an average of 3.5 out of 5 stars from more than 40 consumers here.

Fight Bad-faith Insurance Companies: Amica is one of only three insurance companies rated "OK to buy" at this website, which puts 100 insurers into Hall of Fame and Hall of Shame categories.

Best auto insurance for military families

J.D. Power & Associates: USAA earns the highest possible ratings in nearly every category in J.D. Power and Associates' latest insurance survey of more than 25,000 policyholders.

ConsumerReports.org: USAA is among the 22 car-insurance companies ranked in ConsumerReports.org's most recent survey.

New York State Insurance Department: USAA is one of three auto insurers that have topped this chart for four years in a row.

Weiss Ratings: USAA is one of the four financially strongest auto insurance companies in America, according to Weiss Ratings, which is owned by TheStreet.com.

Insurance Journal: USAA is the favorite property/casualty insurer of the wealthy, according to this report on a survey by the Luxury Institute market-research firm.

Epinions.com: USAA is the most consistently top-rated auto insurer at Epinions.com, earning an average of 4.5 stars (out of 5) from more than 180 consumers.

Best car insurance for risky drivers

J.D. Power & Associates: State Farm earns above-average scores for customer satisfaction and average scores for claims service in J.D. Power and Associates' latest surveys.

ConsumerReports.org: Editors rank 22 car-insurance companies, including State Farm, based on a survey of 28,241 people who filed claims with their auto insurers between January 2006 and June 2009.

Better Business Bureau: State Farm earns a B-plus for trustworthiness at the Better Business Bureau for its headquarters in Illinois.

National Association of Insurance Commissioners: Regulators across the nation upheld fewer complaints against State Farm in 2009 than the average insurer, according to this searchable database.

Epinions.com: State Farm auto insurance earns an average of 3 stars (out of 5) from more than 250 consumers here.

American Association for Justice: State Farm is the fourth-worst insurance company in America, according to this trial lawyers' group.

Auto Insurance Runners Up:

Chubb Auto Insurance

5 picks by top review sites.

Auto-Owners Auto Insurance

3 picks including: J.D. Power & Associates, Viewpoints.com…

Interinsurance Exchange of the Automobile Club

2 picks including: J.D. Power & Associates…

New Jersey Manufacturers Auto Insurance

2 picks including: J.D. Power & Associates, Viewpoints.com…

American Family Auto Insurance

2 picks including: J.D. Power & Associates, Viewpoints.com…

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