Reviews say Auto-Owners auto insurance is worth a look if you live in one of the 26 states it serves. It gets very good feedback from its policyholders -- almost as stellar as the top-rated insurance companies, USAA and Amica Mutual. Customers seldom report any problems, and they say Auto-Owners is unusually prompt when it comes to paying claims. Auto-Owners also gets excellent financial-strength ratings from Weiss Ratings (the most stringent of the ratings agencies, ConsumerReports.org says) and A.M. Best.
J.D. Power and Associates and ConsumerReports.org both conduct large surveys of policyholders and use the resulting data to rank insurance companies -- including Auto-Owners -- from best to worst. The Better Business Bureau gives Auto-Owners a reliability grade, based on customer complaints. Policyholders post their own reviews at Viewpoints.com.
1. J.D. Power & Associates
Auto-Owners wins J.D. Power and Associates' award for auto-claims satisfaction, and it earns above-average ratings for overall satisfaction. Ratings are based on surveys of more than 25,000 policyholders.
Review: Insurance Ratings, Editors of J.D. Power and Associates
ConsumerReports.org ranks 22 car insurance companies, including Auto-Owners, based on its survey of more than 28,000 people who have filed recent car-insurance claims. Each company is scored on the number of problems policyholders report (both claims-related and otherwise) and timely payment of claims.
Review: Auto Insurer Ratings, Editors of ConsumerReports.org, Oct. 2010
3. Better Business Bureau
Auto-Owners' headquarters location maintains an A+ rating with the Better Business Bureau. The rating is based on Auto-Owners handling of the 31 customer complaints the Better Business Bureau has received for the company in the past three years.
Review: BBB Reliability Report for Auto-Owners Insurance Group, Editors of Better Business Bureau
With 20 policyholder reviews posted, Auto-Owners averages 3.5 stars out of 5. Most reviews give it stellar ratings, but five policyholders post 1-star reviews, saying Auto-Owners raised their rates for no reason or stalled on claims.
Review: Auto Owners Insurance Reviews, Contributors to Viewpoints.com