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Chubb Auto Insurance

February 2011
by ConsumerSearch
Chubb Insurance

  • Insures expensive cars
  • Painstaking customer service
  • No-hassle claims
  • High financial-strength ratings
  • Caters mostly to wealthy clients

Wealthy auto owners -- including those with extremely expensive cars -- rarely find anything to complain about with Chubb auto insurance. Chubb insures more than 60 percent of the people on Forbes' list of the 400 wealthiest Americans, and reviewers say it goes to great lengths to satisfy these clients. In fact, it's one of the top three insurance companies rated by people with at least $200,000 in gross yearly income and a minimum net worth of $750,000, according to a Luxury Institute survey. The only insurer that gets higher marks from the wealthy is USAA, which is open only to military families.

The Better Business Bureau and the New York State Insurance Department both grade Chubb based on its customer complaints -- or lack thereof. Insurance Journal reports on an insurance satisfaction survey of wealthy auto owners. Best's Review magazine judges Chubb's long-term financial strength.

Our Sources

1. Better Business Bureau

Chubb earns a grade of A for reliability at its headquarters location. The Better Business Bureau has processed four complaints about Chubb in the past three years, all of which were resolved.

Review: BBB Reliability Report for Chubb Group of Insurance Companies, Editors of Better Business Bureau

2. New York State Insurance Department

Chubb is one of three auto insurers that have topped this chart for four years in a row. The New York State Insurance Department ranks 40 auto-insurance companies by "complaint ratio" -- the number of complaints that New York regulators have upheld against them, relative to company size.

Review: 2010 Annual Ranking of Automobile Insurance Complaints, Editors of New York State Insurance Department

3. Best's Review

This report lists insurance companies that have maintained an A.M. Best financial-strength rating of A or higher for at least 50 years. Several Chubb subsidiaries have maintained the rating for 75 years, and they currently hold Best's highest A++ rating.

Review: Standing the Test of Time, Editors of Best's Review magazine, July 2009

4. Insurance Journal

Chubb is a favorite property/casualty insurer of the wealthy, according to this report on a survey by the Luxury Institute market-research firm. It's second only to military insurer USAA among more than 2,100 households with at least $200,000 in gross yearly income and a minimum net worth of $750,000.

Review: High Net Worth Consumers Rank USAA, Chubb, and American Family Top Three P/C Insurers, Editors of Insurance Journal, May 19, 2006

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