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Interinsurance Exchange of the Automobile Club

Reviewed
February 2011
by ConsumerSearch
AAA Auto Club of Southern California

Pros
  • Good policy offerings
  • Good prices
  • High financial-strength ratings
Cons
  • Serves only Southern California AAA members
  • Average customer satisfaction overall

The Interinsurance Exchange of the Automobile Club -- which serves only Southern California AAA members -- is one of the top auto-insurance companies in the nation for financial strength, according to Weiss Ratings. Its customers say it offers good policy choices and good prices, and it gets high marks for reliability from the Better Business Bureau. However, it gets only average ratings for customer satisfaction in J.D. Power and Associates' massive policyholder survey. Even if you live in the service area of southern California, reviews suggest that you may want to check out other insurers that get more glowing reviews, including USAA (for military families) and Amica Mutual.

J.D. Power and Associates rates car-insurance companies -- including the Automobile Club of Southern California's car insurance offering -- based on a survey of more than 25,000 policyholders. The Better Business Bureau collects customer complaints and gives the company a letter grade based on how it handles them. The National Association of Insurance Commissioners also collects customer complaints (those filed with state insurance regulators) and calculates how many each insurer has had upheld against it for its size. Weiss Ratings shows which auto insurers are the strongest financially.

Our Sources

1. J.D. Power & Associates

The Automobile Club of Southern California earns mostly average ratings for its auto insurance at J.D. Power and Associates. Policyholders say it has above-average policy offerings and prices.

Review: Insurance Ratings, Editors of J.D. Power and Associates

2. Better Business Bureau

The Interinsurance Exchange of the Automobile Club of Southern California gets an A-plus from the Better Business Bureau. The BBB has gotten 252 complaints about the Automobile Club in the past thee years, but it says all have been satisfactorily closed.

Review: BBB Reliability Report for Automobile Club of Southern California, Editors of BBB.org

3. Weiss Ratings

The Interinsurance Exchange of the Automobile Club (Southern California) is one of the four financially strongest auto-insurance companies in America, according to Weiss Ratings. ConsumerReports.org says Weiss (formerly TheStreet.com) has stricter financial ratings criteria than Standard & Poor's, Moody's or A.M. Best.

Review: Property and Casualty Insurers, Editors of WeissRatings.com, Jan. 1, 2011

4. National Association of Insurance Commissioners

This insurer had about a third as many complaints upheld against it as the average auto insurer (policy for policy) in 2009, according to this website, which aggregates formal complaints filed with state insurance regulators.

Review: Interins Exch of the Automobile Club, Editors of National Association of Insurance Commissioners

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