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In this report

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Auto Insurance: Ratings of Sources

Total of 8 Sources

For an explanation of how we rank reviews, see our ratings criteria page.

1. ConsumerReports.org
Not dated
Car Insurance Ratings
by Editors of ConsumerReports.org
Credibility Rating
Our AssessmentConsumerReports.org editors rate 25 national and regional auto insurers. The ratings are reliable and unbiased, and are based on customer surveys that focus on satisfaction with speed of service, the claims process, estimates and premiums. Unlike other products, there are no in-depth reviews of the insurers with editorial comments.
2. J.D. Power and Associates
Oct. 29, 2012
2012 U.S. Auto Claims Satisfaction Study
by Editors of J.D. Power and Associates
Credibility Rating
Our AssessmentJ.D. Power and Associates surveyed more than 12,500 car insurance customers regarding claims experiences for physical damage to their vehicles during a six-month window. Customers rate their satisfaction in the following categories: first notice of loss; service interaction; appraisals; repair process; rental experience; and settlement. While the survey provides an unbiased snapshot, it is limited to larger national and regional insurers.
3. J.D. Power & Associates
June 25, 2012
2012 U.S. Auto Insurance Study
by Editors of J.D. Power and Associates
Credibility Rating
Our AssessmentJ.D. Power and Associates surveyed nearly 35,000 car insurance customers in seven regions regarding their satisfaction with a broad range of factors: interaction; price; policy offerings; billing and payment; and claims. While the survey provides an unbiased snapshot, it is limited to larger national and regional insurers. Insurers are only rated in applicable categories.
4. J.D. Power & Associates
April 29, 2013
2013 U.S. Insurance Shopping Study
by Editors of J.D. Power and Associates
Credibility Rating
Our AssessmentJ.D. Power and Associates surveyed nearly 17,000 car insurance customers regarding their satisfaction with their purchase experience. Customers rate their satisfaction in the following categories: overall purchase experience; policy offerings; price; local agents; call-center representatives; and insurer website. The survey provides an unbiased snapshot.
5. Insure.com
Not dated
Best Insurance Companies: Customer Satisfaction Ratings for 2013
by Editors of Insure.com
Credibility Rating
Our AssessmentInsure.com surveyed more than 5,600 customers during a three-month period regarding their overall satisfaction with their auto insurance company. Specific questions focused on satisfaction with claims processing, customer service and value. Customers were also asked whether they would recommend their insurer to a friend and whether they plan to renew their policy. Financial strength ratings are provided, but do not affect survey rankings. The survey is limited to 20 large insurance companies.
6. Viewpoints.com
As of May 2013
Best Insurance Companies
by Contributors to Viewpoints.com
Credibility Rating
Our AssessmentViewpoints.com offers one of the largest one-stop collections of customers' car insurance reviews online. Reviews range from brief to quite thorough and rate companies for customer service and available plans. However, each company's listing also includes home and life customers' opinions. It can also be hard to gauge whether disgruntled customers who leave negative reviews are telling the whole story, since insurance can be quite complex.
7. Epinions.com
As of May 2013
Insurance
by Contributors to Epinions.com
Credibility Rating
Our AssessmentEpinions.com also offers a large collection of customers' car insurance reviews, ranging from brief to extensive and detailed. However, many reviews are older, and they can be hard to find unless you search for a specific company. It may also be difficult to determine if an unhappy customer is giving the full story behind the issue they had with their insurance company.
8. TopTenReviews.com
Not dated
2013 Best Car Insurance Reviews and Comparisons
by Editors of TopTenReviews.com
Credibility Rating
Our AssessmentTopTenReviews.com ranks 10 of the nation's largest insurers in the following categories: response and repair; policy flexibility; benefits and discounts; and customer service and claims timeliness. While reviews are in-depth, they are limited to the largest insurers. Reviews also tend to be positive regardless of ratings, and methodology is unclear.
     
 

This is our assessment of the review’s relevance, clarity of testing and thoroughness.

Read more about our Ratings Criteria by clicking the link at the top of the page.
 
 
 
  
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