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Auto Insurance: Ratings of Sources

Total of 6 Sources
1. ConsumerReports.org
Not Dated
Car Insurance Ratings
by Editors of ConsumerReports.org
Our AssessmentConsumerReports.org editors rate 25 national and regional auto insurers. The ratings are reliable and unbiased, and are based on customer surveys that focus on satisfaction with speed of service, the claims process, estimates and premiums. Unlike other products, in-depth reviews or other editorial comments about insurers is not provided.
2014 U.S. Auto Claims Satisfaction Study
by Editors of J.D. Power and Associates
Our AssessmentJ.D. Power and Associates surveyed more than 12,500 car insurance customers regarding claims experiences for physical damage to their vehicles during a six-month window. Customers rate their satisfaction in the following categories: first notice of loss; service interaction; appraisals; repair process; rental experience; and settlement. While the survey provides an unbiased snapshot, it is limited to larger national and regional insurers.
2014 U.S. Auto Insurance Study
by Editors of J.D. Power and Associates
Our AssessmentJ.D. Power and Associates surveyed nearly 35,000 car insurance customers in seven regions regarding their satisfaction with a broad range of factors: interaction; price; policy offerings; billing and payment; and claims. Insurers are only rated in applicable categories and, again, only national and larger regional insurers are covered.
4. J.D. Power & Associates
April 24, 2014
2014 U.S. Insurance Shopping Study
by Editors of J.D. Power and Associates
Our AssessmentJ.D. Power and Associates surveyed nearly 17,000 car insurance customers regarding their satisfaction with their purchase experience. Customers rate their satisfaction in the following categories: overall purchase experience; policy offerings; price; local agents; call-center representatives; and insurer website.
5. Insure.com
Not Dated
Best Insurance Companies: Customer Satisfaction Ratings for 2014
by Editors of Insure.com
Our AssessmentInsure.com surveyed more than 5,600 customers during a three-month period regarding their overall satisfaction with their auto insurance company. Specific questions focused on satisfaction with claims processing, customer service and value. Customers were also asked whether they would recommend their insurer to a friend and whether they plan to renew their policy. Financial strength ratings are provided, but do not affect survey rankings. The survey is limited to 20 large insurance companies.
6. Viewpoints.com
As of February 2015
Best Insurance Companies
by Contributors to Viewpoints.com
Our AssessmentViewpoints.com offers one of the largest collections of customers' car insurance reviews online. Reviews range from brief to quite thorough and rate companies for customer service and available plans. However, each company's listing also includes home and life customers' opinions. It can also be hard to gauge whether disgruntled customers who leave negative reviews are telling the whole story, since insurance can be quite complex.
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