USAA Auto Insurance Review
Bottom Line

The vast majority of customers report positive experiences with USAA car insurance, but there's a catch -- it's open only to active military personnel, veterans and their families. Policyholders say they're happy with customer service and the claims process, and the company notches strong ratings for its financial strength. Those who would prefer local agents should note that USAA does virtually all its business online or over the phone.

  • Smooth claims process
  • Helpful customer service
  • Strong financial ratings
  • Wide variety of plans, discounts
  • Local agents aren't an option
  • Open only to military families