It seems that every 30 minutes there's another ad for Progressive or Geico on TV, yet neither are better rated than the companies identified in our new report on the best auto insurance. Both fall solidly into the average group. For example, customers responding to a major survey conducted by J.D. Power and Associates say Geico has good auto insurance prices, but it does only an average job with claims and service.
And Geico has a terrible record with the Better Business Bureau. The company scores an "F" rating, with more than 700 complaints filed in the past three years. The BBB says the company earned this rating based on the number of complaints and the "Failure to respond to complaints against business."