Questions, comments, complaints, compliments. We get 'em all from readers. But some topics seem to pop up again and again, so we're taking some time to answer a few of the most frequently asked questions we receive.
I've just invented the coolest thing ever. How do I get my product reviewed by ConsumerSearch?
We don't accept individual products for review. Instead, we analyze professional and user reviews to help readers determine which products are the very best in their categories. For more about ConsumerSearch.com and our methodology, please read our FAQ page.
How could you name _______ a Best Reviewed product when it gets bad consumer reviews?
Any product is bound to earn negative feedback from some owners, and we take them seriously when assessing product reviews and comparison tests. However, a handful of critical comments on one website -- particularly consumer-complaint sites like PissedConsumer.com -- is not necessarily enough to outweigh a larger pool of positive reviews from consumers and critics on reputable websites like Consumer Reports, Amazon.com and the like. In cases where reviewers say an entire class of products has shortcomings -- such as portable air conditioners -- we will point this out in our report.
I want to unsubscribe from your email newsletter. How do I do that?
You can unsubscribe from the ConsumerSearch newsletter yourself by clicking on the link at the bottom of the email. We're sorry to see you go, but we do hope you'll continue to consult our website for product reviews and recommendations.
Do you get paid by companies or advertisers to recommend their products?
Our recommendations are based on a consensus of professional reviews and owner feedback. We do not have an editorial partnership with any companies or manufacturers whose products and services we review.
I love ______ product. Why don't you review it?
Our recommendations are based on a consensus of professional reviews and owner feedback. As such, a product needs to receive positive reviews from a critical mass of pros and owners if it is to be considered. Chances are, if we haven't discussed a particular product in a report, it's because it either does not earn sufficient positive reviews to merit inclusion in our reports, or there is an insufficient number of reviews available to get a clear idea of how well the product performs in relation to competing models.
How do I cancel my Consumer Reports subscription?
Consumer Reports posts an online list of phone numbers and email contacts for subscribers to their magazine and affiliated websites. Just for the record, ConsumerSearch is not Consumer Reports, nor are we affiliated with Consumers Union, their parent company.
You guys are a bunch of morons.
Well, that's not really a question, but we do get emails like this -- and worse -- on rare occasion. Everyone's entitled to their opinion.