The Dyson DC39 Multi Floor HEPA Bagless Canister Vacuum is a versatile machine capable of cleaning carpets, bare floors, pet hair and area rugs. It has a lightweight, easy-to-maneuver design and useful attachments for hard-to-reach areas, although there are some complaints about clogging. Some users also say the dirt canister is messy to empty, but there are no bags to replace. Switching between flooring types is easy with the controls located on the handle.
All-around star performer. The Dyson DC39 Multi Floor cleans both bare floors and carpets, and it also removes pet hair and is great for baseboards and edges, according to owners posting feedback at sites such as Amazon.com, Sears.com and Walmart.com. Users say it has powerful suction, and most agree that it picks up dust and debris from most surfaces with a single pass. Its profile is low enough to reach under most furniture. While many owners call the plastic components of this vacuum flimsy, we didn't read many complaints about broken pieces or malfunctioning units.
Great maneuverability with some clogging issues. The Dyson DC39 is easy to operate, users say, with a lightweight design and convenient attachments including a stair tool, crevice tool and adjustable wand that make it useful for cleaning many hard-to-reach areas. However, some complain of a few common problems related to usability. The dirt canister creates a mess if not emptied carefully, so some owners suggest emptying it outdoors. The hose and beater bar also tend to clog, especially when cleaning up long hair, and clogs can be difficult to clear.
Exceptionally quiet. Owners across the board agree that the Dyson DC39 Multi Floor is impressively quiet considering its powerful suction. "I was impressed with the low noise relative to most heavy suction vacuums," posts one user at BestBuy.com. However, a few others say that if a small rock or pebble makes its way into the canister, it tends to make quite a bit of noise as it rattles around inside the container.
Great filtration for allergy sufferers. With two levels of filtration and a HEPA allergen filter, the Dyson DC39 Multi Floor is a good choice for allergy sufferers. It's not included in professional roundups that test vacuum cleaners for emissions, however. One potential issue is emptying the dirt canister, which allows some dirt and debris to escape back into the environment. Otherwise, the vacuum doesn't have any standout energy-efficient characteristics.
Excellent customer support. The Dyson DC39 is backed by a five-year warranty, which is longer than the typical canister vacuum warranty of one to two years. We read a few reports of positive customer service experiences, as well as Dyson representatives offering suggestions in response to reviews at retail sites. "I thought I would have to pay for a new head and was surprised that they were willing to send me another one, no questions asked. Great service in that respect," says one owner at Lowes.com. There are no bags to replace and the filters are washable, so there are no ongoing costs of ownership.
More than 150 owners contribute to an average rating of 3.8 stars out of 5. Most agree that the Dyson DC39 Multi Floor has powerful suction, although there are some complaints that it clogs. It's easy to maneuver, however, and its onboard attachments are convenient.
Review: Dyson DC39 Multi Floor Canister Vacuum Cleaner, Contributors to Amazon.com, As of December 2013
More than 75 owners contribute to an average rating of 4.6 stars out of 5 for the Dyson DC39 Multi Floor, saying it's lightweight, easy to maneuver and has strong suction. There are some complaints about clogs, however.
Review: Dyson DC39 Multi Floor Vacuum Cleaner, Contributors to HomeDepot.com, As of December 2013
3. J.D. Power and Associates
J.D. Power and Associates conducts annual vacuum customer experience benchmark studies, including canister vacuums in their analysis for the first time in the most recent study. The research analyzes customer satisfaction for overall brands rather than specific models. The Dyson brand scores well for styling and ranks second overall.
Review: 2013 Vacuum Customer Experience Benchmark Study Results, Editors of J.D. Power and Associates, March 16, 2013
More than 65 owners review the Dyson DC39 Multi Floor, which maintains an overall rating of 4.5 stars out of 5. Users say the vacuum is easy to assemble and maneuver, although a few report clogs and some malfunctioning units.
Review: Dyson DC39 Multi-floor Canister Vacuum, Contributors to Sears.com, As of December 2013
About 70 owners post comments on the Dyson DC39 Multi Floor, which gets 4.5 stars out of 5 here. They report using it with ease across all floor types, including rugs, and say the DC39 Multi Floor has made vacuuming fun.
Review: Dyson DC39 Multi-Floor Canister Vacuum, DC39MF, Contributors to Walmart.com, As of December 2013
The Dyson DC39 Multi Floor earns an overall rating of 4.6 stars out of 5 after more than 55 owner reviews. They say it's surprisingly quiet for its impressive suction power, easy to maneuver, lightweight, compact for storage and "a joy to use."
Review: Dyson Multi Floor Bagless Canister Vacuum Cleaner, Contributors to Lowes.com, As of December 2013
More than 150 owners review the Dyson DC39 Multi Floor at BestBuy.com, giving it an average rating of 4.5 stars out of 5. Users say the vacuum is lightweight, easy to use and has convenient onboard tools for added functionality. It's also praised for its pet-hair performance.
Review: Dyson - DC39 Multi Floor HEPA Bagless Canister Vacuum - Iron/Yellow, Contributors to BestBuy.com, As of December 2013