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Kenmore Intuition 28014

*Est. $480
Reviewed
November 2013
by ConsumerSearch
Kenmore Intuition 28014

Pros
  • Good on carpets and bare floors
  • Excellent pet-hair performance
  • HEPA filtration and two filter levels
Cons
  • Tricky to maneuver
  • Attachments are difficult to switch
  • Durability issues
Where to Buy
 

Bottom line

If you have mostly bare floors, the Kenmore Intuition 28014 is a great choice, earning excellent feedback from both professional testers and owners for its ability to pick up pet hair. Users say it's tough to maneuver on high-pile carpets, however, and some complain that the attachments are cumbersome. The Kenmore Intuition 28014 also boasts two levels of HEPA allergen filtration, making it ideal for allergy sufferers.

Performance

Better for bare floors. "The Kenmore Intuition 28014 performed very well at picking up deep-down dirt that can get trapped in carpeting," according to editors at Good Housekeeping magazine, reporting on vacuum cleaner testing they conducted. Both expert tests and owner reviews at sites like Sears.com say this canister vacuum is great for picking up pet hair. It also earns excellent scores in one professional roundup for bare-floor cleaning and a good score for carpet performance. There are some durability complaints, such as beater bars that break down after a year or so.

Ease of use

Mixed feedback on attachments. We read a few complaints from Sears.com owners that the Kenmore Intuition's attachments are hard to switch out. Good Housekeeping editors, however, say the electronic controls are conveniently located on the handle and point out that the dirt sensor lets you know when another pass is needed. The vacuum is difficult to push on high-pile carpet, and some users report that the wands collapse and fail to stay extended. The bare-floor tool attaches to the top of the power head for convenience, but owners have mixed thoughts on its usability and say it makes it too tall for reaching under furniture.

Noise

Noisier than most. The Kenmore Intuition 28014 earns a good score for noise in one professional roundup, but owner reviews at Sears.com and Amazon.com say it seems a little on the noisier side compared to some canister vacuums. It does offer excellent airflow, according to editors at one professional consumer testing organization, which may contribute to the noise level. One user post at Sears.com says, "Compared to a Miele, it's extremely noisy and it smells heavily of Clorox and rubber-tire odor when used."

Eco-friendly

Low emissions, HEPA allergen filtration. The Kenmore Intuition 28014 uses HEPA allergen filtration, which removes 99.97 percent of particles down to 0.3 microns in size. This canister vacuum earns excellent scores for emissions from editors at one consumer testing organization in a roundup of 39 canister vacuums, meaning it doesn't release many particles back into the air during use.

Customer support

Some durability complaints post-warranty. The Kenmore Intuition 28014 offers a one-year, limited warranty. Owners report some durability issues, but mostly after several years of regular use. Still, this means problems that occur a few years down the road won't be covered by the warranty. On the other hand, several users rave about this canister vacuum's durability, noting that it's still going strong after four or five years of use. Replacement bags cost about $2 each (Est. $16 for an 8-pack) and the filters are washable for lifetime use.

Where To Buy
Kenmore 28014 Intuition Canister Vacuum Cleaner - Blue

 (42 reviews)
Buy new: $599.00   5 Used from $139.99

 

Our Sources

1. ConsumerReports.org

Editors at ConsumerReports.org conduct thorough vacuum cleaner testing. Thirty-nine canister vacuums are rated for seven different functions including pet-hair removal and noise. The Kenmore Intuition is among 26 bagged canister vacuums tested in this latest roundup.

Review: Canister Vacuum Cleaner Ratings & Reliability, Editors of ConsumerReports.org, Updated September 2012

2. Good Housekeeping

The Good Housekeeping Research Institute tests vacuum cleaners for performance on carpets and bare floors, plus ease of use. The Kenmore Intuition 28014 earns a rating of A-minus for its convenient features and ability to clean both carpets and bare floors, but editors say it's tricky to maneuver.

Review: Kenmore Intuition 28014 Vacuum, Editors of the Good Housekeeping Research Institute, Last updated September 2010

3. Sears.com

More than 240 owners contribute to an average rating of 3 stars out of 5 for the Kenmore Intuition 28014 at Sears.com. There are a number of complaints about broken attachments, wheels and other parts. Other users say it's powerful, convenient to use and excellent for pet hair.

Review: Kenmore Intuition Canister Vacuum Cleaner – Blue, Contributors to Sears.com, As of December 2013

4. J.D. Power and Associates

J.D. Power and Associates conducts an annual survey of consumer vacuum cleaner satisfaction. In the first year that canister vacuum brands are evaluated, Kenmore earns high ratings for price and features but lower scores for ease of use, warranty and performance. This survey evaluates overall brands instead of individual models.

Review: 2013 Vacuum Customer Experience Benchmark Study Results, Editors of J.D. Power and Associates, March 16, 2013

5. Amazon.com

Nearly 20 owners post opinions about the Kenmore Intuition 28014 at Amazon.com, where it earns an overall rating of 3.3 stars out of 5. Users like the long cord, onboard tool storage and powerful suction, but some say it's difficult to maneuver.

Review: Kenmore Intuition Canister Vacuum Cleaner, Blue (Model 28014), Contributors to Amazon.com, As of December 2013

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