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Verizon Wireless (*Est. $40 per month and up) completed its purchase of Alltel in early 2009, making Verizon the biggest wireless network in the country. Customers award both companies high marks for call quality and customer service in the latest surveys by J.D. Power and Associates and PCMag.com. Customers also say Alltel enjoyed a slight cost advantage over Verizon Wireless, but that has evaporated as Alltel no longer offers its own plans.
Because Alltel customers were switched to Verizon Wireless gradually over the course of 2009, J.D. Power and Associates and PCMag.com both include Alltel as a separate carrier in their 2009 customer surveys. Customers also continued to post reviews of Alltel on PhoneDog.com.
Our Sources
J.D. Power and Associates surveys more than 25,000 people nationwide asking about cell phone service satisfaction, support and plan options. In the customer care category, Alltel ties for first place with its new parent company, Verizon Wireless, and T-Mobile. Alltel also posts above-average call-quality scores.
Review: Telecom Ratings, Editors of J.D. Power and Associates, Aug. 2009
Alltel finishes second only to its new parent company, Verizon Wireless, in PCMag.com's annual reader survey. Both companies earn particularly high marks for coverage and call quality.
Review: Cellular Service Providers Service and Reliability Survey 2009, Sascha Segan, Sept. 15, 2009
3. Phonedog.com
Alltel -- like other wireless carriers -- gets mixed reviews from users posting here. Some hope Verizon's buyout will mean better service, while others dread the effect it may have.
Review: Alltel Wireless Reviews, Contributors to PhoneDog.com
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