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In this report

Cell Phone Plan Rating Sources

Total of 14 Sources
1. J.D. Power & Associates
March 5, 2015
Wireless Network Problem Incidence Increases as Texting and Web Use Grows
by Editors of J.D. Power and Associates
Our AssessmentThis news release summarizes the results of the J.D. Power and Associates 2015 Wireless Network Quality Study Vol.1. The study provides a measure of overall quality of providers based on the fewest customer issues, such as dropped calls, missed calls, data connection issues and more. While issues are up slightly over 2014, one clear top performer emerges and Verizon earns top marks in all regions of the country.
2. J.D. Power & Associates
July 30, 2015
Overall Satisfaction with Wireless Customer Care Service Is Lower among Customers with Device Payment Plans
by Editors of J.D. Power and Associates
Our AssessmentHere, the editors of J.D. Power and Associates report on their latest survey of user satisfaction with their carrier's customer care. Notable findings include lower satisfaction among those that have bought their equipment on an installment plan. Regardless, T-Mobile ranks highest among postpaid carriers when it comes to satisfaction with its customer care. AT&T finishes just a hair behind and was singled out as having the best customer care in the previous version of this J.D. Power and Associates study, issued in February 2015.
3. J.D. Power & Associates
Feb. 19, 2015
Wireless Carrier Sales Reps Play Key Role Delivering a Satisfying Purchase Experience to Tablet and Smartphone Shoppers
by Editors of J.D. Power and Associates
Our AssessmentIn the 2015 J.D. Power and Associates' Wireless Purchase Experience Study of full-service wireless carriers, more than 10,000 respondents rated their customer purchase experiences in three contact channels -- phone calls with a sales rep, visits to a retail store and online. AT&T performs well in in most aspects of the purchase experience, especially when contact is either in store or on the phone.
September 2014
U.S. Cell Phone Service Ratings
by Editors of
Our AssessmentFor this article, asks more than 63,000 magazine subscribers to rate their cell phone plans for service (voice, texting and data), customer support and value. Editors rate eight carriers from best to worst based on the results. Editors also provide separate ratings for 26 metro areas and an additional ratings chart for Canadian cell phone plans.
March 19, 2015
Readers' Choice Awards 2015: Smartphones and Mobile Carriers
by Ben Gottesman
Our AssessmentIn this reader survey of cell phone users, which includes both prepaid and postpaid services, Consumer Cellular, an MVNO that uses the AT&T network, is the top rated postpaid (i.e. traditional) carrier. It rates highly for both pricing and customer service. It also receives high satisfaction scores for call quality and data performance -- ratings that are hard for the editors to explain as it uses the same network as AT&T, which scores notably lower on those criteria.
June 22, 2015
Fastest Mobile Networks 2015
by Sascha Segan
Our staffers evaluate 4G LTE network speeds for the four national carriers: AT&T, Verizon, T-Mobile and Sprint. With a focus on better evaluating coverage, over 131,000 test cycles are run in 30 major cities and over "thousands of miles of driving". Though things are more competitive than ever, Verizon is named the fastest network, testing out on top in about half of the urban and rural areas surveyed.
7. RootMetrics
Aug. 18, 2015
First Half 2015 Mobile Network Performance in the US
by Dave Andersen
Our AssessmentIn this report, RootMetrics looks at mobile network performance in the 125 most populated metropolitan areas, all 50 states, and across the country, performing 6.1 million tests outdoors, while driving, and in indoor locations. Results from other RootMetrics surveys are also factored in, looking at reception in places such as airports, college campuses, sports stadiums, subway and train lines and more. Data performance, call performance, text performance, speed and reliability are benchmarked. Verizon and AT&T are the top performers. Sprint trails but has closed the gap. T-Mobile's terrific performance in metropolitan areas is offset by its poor coverage in the spaces in between.
8. Money Magazine
June 15, 2015
The Best Cellphone Plans of 2015
by Kara Brandeisky and Jackie Zimmermann
Our AssessmentMoney surveys both prepaid and postpaid plans to recommend what it feels are the best deals for different types of users. Comparisons are made based on either an iPhone 6 or a Samsung Galaxy S6 and the cost of two years of service. The top choices earn that distinction on price and features as well as user ratings for service and satisfaction.
9. OpenSignal
As of August 2015
Compare Coverage
by Contributors to OpenSignal
Our AssessmentOpenSignal provides crowd sourced coverage maps for all major providers. Data is provided by feedback from Android and iOS (iPhone) apps users have downloaded and installed on their devices. Working with the map will let you zero in on a geographical area of interest and see comparative network performance, from best to worst.
10. Sensorly
As of August 2015
Unbiased Wireless Network Information. From people just like you
by Contributors to Sensorly
Our AssessmentSensorly is another crowd sourced mobile coverage mapper, getting its data from apps downloaded by users. In addition to the site, the Sensorly apps let you access coverage maps on your mobile device, conduct speed tests, compare carriers and share your findings with others.
Aug. 10, 2015
Best Cellphone Plans 2015
by Stewart Wolpin
Our AssessmentTom's guide looks at the four major postpaid carriers (and five prepaid carriers as well) to find the best plans for individuals and families. Plan costs and value as well as network coverage and performance are considered. To evaluate performance, the site relies on its own test results in six cities along with feedback from nationwide testers such as RootMetrics.
As of August 2015
by Editors and contributors to
Our is a news and discussion site dedicated to all things mobile. While there's lots of hardware discussion, this is one of the most active user communities on the Internet for discussions of postpaid and prepaid cellular carriers.
Not Dated
2014 Best Cell Phone Provider Comparisons and Reviews
by Editors of
Our AssessmentThis website, a sister site of Tom's Guide (above), doesn't test phone services or conduct owner surveys; rather, ratings are based on coverage, available plans, the selection of available devices and the quality of its customer support. While this feedback is helpful, it can become dated quickly as plan offerings shift quickly. Still, it's worth checking this site out to see its take on more consistent factors, such as coverage and customer service.
As of August 2015
The Best Cell Phone Providers: Cell Phone Provider Reviews & Ratings
by Contributors to
Our accumulates user reviews for the most popular wireless carriers, both prepaid and postpaid. Verizon Wireless gets the best ratings of any postpaid provider, with a rating of 3.7 stars after nearly 1,200 reviews. Feedback includes recent comments as well as those that are several years old.

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