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LG Voyager VX10000

Discontinued

Reviewed May 2009

pros
  • Sharp internal and external touch screens
  • Spacious and tactile QWERTY keyboard
  • V Cast Mobile TV, Bluetooth, web browser, GPS
  • Very good call quality
cons
  • Inconsistent navigation and browsing
  • Unreliable connection when streaming video
  • No flash for camera
  • No Wi-Fi
  • Doesn't sync with PC

Reviewers consistently pit the LG Voyager (Free with new contract; *est. $150 with renewal) against Apple's cell phone Goliath, the iPhone. There are some minor quibbles over whether the Voyager merely meets the bar set by Apple or surpasses it. CNET's Kent German bristles at the assumption that the iPhone sets the industry gold standard, writing that the Voyager "surpass[es] the iPhone in many ways," and Mike Kobrin, writing for Digital Trends, pronounces the Voyager "marginally better" than the iPhone. PCMag.com's Sascha Segan counters with the conclusion that the Voyager comes close but is "not as elegant" as the iPhone. Yet all reviewers can agree on one basic result: The LG Voyager is a sleek, sophisticated piece of technology and, hands down, one of the best multimedia cell phones on the market today.

The LG Voyager is a side-opening clamshell phone with large 2.8-inch internal and external screens and full QWERTY keyboard; the external display is a touch screen. It comes in black or titanium (grey) and is a model of feature-rich, multimedia-centric technology. Mobile TV (via Verizon's V Cast streaming video service), a music player with stereo sound, a 2-megapixel digital camera, Bluetooth, and a newly redesigned web browser set it apart from the competition. The spacious QWERTY keyboard is a favored feature, with experts saying that it makes texting a breeze. Additionally, the Voyager includes voice command prompts, a text-to-speech option, GPS, and more-typical cell phone offerings such as a phone book, calculator, alarm clock and notepad. PCMag.com and Digital Trends reviewers both point out that the Voyager uses the Verizon 3G network, an important consideration for those who are Verizon-loyal. Reviewers test call quality in cities on both coasts and are generally pleased, with the only real complaint being minor distortion at top volumes.

On the downside, reviewers complain about inconsistent navigation, no flash on the camera, clunky web browsing and sometimes-unresponsive touch screens. However, the most ardent criticism of the Voyager has nothing to do with multimedia and everything to do with business: LG's Voyager cannot sync with a PC. That means that users cannot sync their contacts or calendars (or anything else) with their home and work computers. Tests also find that the Voyager falls slightly short of LG's claimed four hours of battery life, and while three hours and 45 minutes isn't too far from that mark, it's a full four hours less than what's offered by the Apple iPhone.

CNET is the biggest fan of the LG Voyager, naming it an Editors' Choice. PCMag.com's review seems to place greater weight on multimedia performance, and while reviewer Sascha Segan likes the Voyager, he is dismayed by some performance glitches and business-use shortcomings. Mobile Burn's extensive plain-English article is an excellent introduction to the Voyager, complete with photo illustration, and comes to a similar conclusion as PCMag.com. Mike Kobrin, at Digital Trends, is another Voyager fan but is more reserved than CNET's Kent German, repeating the now-familiar complaints about bugginess and lack of support for business features. User reviews at Amazon.com further echo these refrains. Most owners are still happy with their phones, but some -- primarily those who received poor customer support -- warn against the phone.

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Our Sources

1. CNET

In this exhaustive review, Kent German puts virtually every feature of the LG Voyager to the test, including ground tests of call quality in two separate cities. He concludes that in spite of minimal camera accessories and minor bugginess in streaming video, the Voyager is LG's best multimedia phone and a worthy contender for Apple iPhone market share. The LG Voyager is named a CNET Editors' Choice cell phone.

Review: LG Voyager -- VX10000, Kent German, Nov. 16, 2007

2. PCMag.com

Sascha Segan delivers a complete evaluation of the LG Voyager but reveals a primary interest in the phone's multimedia features in this article for PCMag.com. Writing in great detail about the Voyager's music download, video streaming, mobile TV and web browsing capabilities, Segan finds some disappointments: "spotty" Bluetooth support, sluggish web browsing and an inability to sync with a PC, just for starters. He seems to like the Voyager, pointing out a few particularly innovative features, but decides that the phone falls short of Apple's iPhone and doesn't have the broad appeal of Motorola's RAZR V9m.

Review: LG VX10000 Voyager, Sascha Segan, Nov. 19, 2007

3. Mobileburn.com

Mobile Burn stands out in the field of reviews by providing the most comprehensive plain-English descriptions of the LG Voyager that we've found, enhanced by a series of photographs illustrating every aspect of the phone from every possible angle. This article is a luddite's dream come true, right up to the simple, direct conclusion: The Voyager is easy and fun to use and a great multimedia phone, but it falls short on business features.

Review: LG's Voyager is a Multimedia Monster, Michael Oryl, Nov. 20, 2007

4. DigitalTrends.com

Digital Trends' coverage of the LG Voyager is thorough and balanced. Mike Kobrin compares the Voyager with other leading cell phones, including the iPhone and Nokia N95, and finds it to be a good match for "multimedia junkies." Kobrin concludes that the Voyager has a slight edge over the iPhone, but shortfalls such as lack of PC syncing, no Wi-Fi and limited video support prevent it from being a slam dunk leader among multimedia cell phones.

Review: LG Voyager, Mike Kobrin, Feb. 4, 2008

5. Amazon.com

Approximately two-thirds of Amazon.com contributors give the LG Voyager a very good or excellent rating. Among those happy consumers, many note downfalls alongside the phone's many positive features. In general, owners like the call quality, multimedia features, overall design, keyboard layout and price point (lower than the iPhone), but they are frustrated by sluggish web browsing, lack of PC syncing and Wi-Fi and the "delicate" touch screen.

Review: LG Voyager VX10000 Phone, Black (Verizon Wireless), Contributors to Amazon.com

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