T-Mobile's Rokr E8 is a candy-bar cell phone that's marketed as a choice for music fans, but reviews disagree whether it's all that special in that regard. No major reviewer says the Motorola Rokr E8 is any worse than "good" overall, but at most review sources, "good" is the vast middle ground. CNET's Kent German says the music player is "top-notch," and MobileBurn.com's Russell Jefferies calls it "fantastic." PCMag.com's Sascha Segan says it's a good music player, but that the Apple iPod 3G has a better one. InfoSyncWorld.com's Philip Berne, usually more negative than most cell-phone reviewers, even calls the music player "mediocre," but that's primarily because of navigation and menu issues. Not necessarily regarding the music player, there is a general consensus that the navigation and menus are a total pain, at least initially. Katherine Boehret, writing for The Wall Street Journal spinoff All Things Digital, and MobileBurn.com's Jefferies are in a distinct minority in liking the interface.
At issue is a morphing keyboard that, as Boehret describes it, is "rows of tiny, unlabeled bumps" that become a traditional alphanumeric keypad when you make a call or text, for instance, and change into altogether different keys when you're playing music or using the 2-megapixel camera. Boehret likes it. CNET's German says it's "novel though slightly quirky." InfoSyncWorld.com's Berne goes a bit more over-the-top in describing the interface: "a jumbled mess… strange scroll wheel design and slow hardware… [the touch panel] kind of creeped us out." Music lovers, however, will want to note the inclusion of an FM radio, 2 GB of built-in memory and a microSD slot that can handle up to 4 GB. Professional and owner reviews note the lack of 3G network speed, and some say the Symphony browser is slow. Owner reviews cite balky performance and freeze-ups. PCMag's Segan says, "It's not possible to replace the browser or email program with superior third-party options, because T-Mobile bans all but its own apps from accessing the Internet." There is some variance in battery tests, but a couple of reviewers get more than 10 hours of talk time. One of those was PCMag, yet Segan recommends the Nokia 5310, the Motorola Razr2 V8 or the BlackBerry Curve 8320, depending on your needs.
A great number of tech review sources -- even some that don't regularly review cell phones -- weigh in on the Motorola Rokr E8. The best frame of reference is by those who review the most phones, so at the top are CNET, PCMag.com, PC World, InfoSyncWorld.com, ConsumerReports.org and MobileBurn.com. WirelessInfo.com usually ranks highly, but its review is a "first look" and not as detailed as usual. User reviews aren't plentiful -- about 20 at CNET, fewer at Amazon.com.
Our Sources
1. CNET
Kent German says the Motorola Rokr E8 is "very good" with a "top-notch" music player but that the navigation takes some getting used to. Call quality and battery life are "satisfying." About 20 owner reviews combine for a slightly lower score, with complaints about sluggishness and freeze-ups.
Review: Motorola Rokr E8 (T-Mobile), Kent German, June 26, 2008
2. PCMag.com
Sascha Segan rates the Motorola Rokr E8 as "good" but says it's too expensive for what you get and that the software is "tired," meaning not cutting-edge. The music player is good, he says, but the Apple iPhone 3G has a better one.
Review: Motorola Rokr E8, Sascha Segan, July 1, 2008
3. PC World
Denny Arar likes the music player and speakers, but Web, texting and email are subpar -- "The phone defeated all my efforts to use the carrier's Web-based contact manager to import my Outlook contacts." The review has been updated with lab tests: Talk time comes in at 10 hours.
Review: Motorola Rokr E8, Denny Arar, Sept. 15, 2008
Philip Berne rates the Motorola Rokr E8 as good but pretty much despises the navigation -- the complex menus and jumpy scroll wheel causes him to rate even the music player as "mediocre." The E8 is not included in the list of best multimedia phones at the bottom of the review.
Review: Motorola Rokr E8 Review, Philip Berne, July 1, 2008
5. ConsumerReports.org
The Motorola Rokr E8 and more than 50 other cell phones are rated and reviewed by Consumer Reports.
Review: Cell Phone Ratings, Editors of ConsumerReports.org
Russell Jefferies says the Motorola Rokr E8 has a "fantastic" music player, and he likes the morphing controls, but there are "substantial flaws," such as "no 3G connection, a poor camera, and only average battery life." Oddly, he also notes that in his tests, he got a bit more than the promised six hours of talk time.
Review: Review of Motorola's morphing Rokr E8, Russell Jefferies, July 25, 2008.
7. Amazon.com
There are just about a half-dozen of mostly positive owner reviews, although some say the Motorola Rokr E8 is balky and that the navigation has a learning curve. One user says it's still a challenge to operate after two weeks of study.
Review: Motorola Rokr E8 Phone, Navy (T-Mobile), Contributors to Amazon.com
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