Samsung Jitterbug

The Samsung Jitterbug Dial and One Touch are simple clamshell cell phones that fill a niche: seniors "with basic telephone skills" (as one reviewer says) and others with vision or hearing problems, or those seeking an extremely simple-to-operate phone. The basic difference between the two models is that the Jitterbug Dial has a large-keyed alphanumeric keypad, while the One Touch has just three large buttons: Operator, My Choice (programmable) and 911. Unlike most cell phones, the Jitterbug handsets don't require a service commitment. Carrier GreatCall, via Sprint, offers various month-to-month plans starting at $10 plus per call costs. Reviews say the keypad is large and tactile, meaning you can dial by feel, and there is a voice-command option for dialing as well. Reviews say that call quality is clear, that the speakerphone is quite loud, and that the phone has an actual dial tone so there's no mistaking whether the phone is on or off. The 0.8-inch external and 1.8-inch internal display screens are not especially large, but reviews say that they are bright enough, that type is large and clear and that the menu system is intuitive and helpful.

One major drawback noted in owner reviews is poor customer service, although the number of opinions isn't especially high. Another negative noted is that while the calling plans appear to be initially inexpensive, costs can add up on the pay-as-you-go system, so when you choose a plan, be realistic about how much time you'll actually spend on the phone. Some reviews see the "solid" construction as a positive, while others worry that 4.4 ounces may be heavy for some, although it's about as heavy as a hamburger. The whole point of Jitterbug phones is simplicity, so they're clearly not a good choice for those seeking features like web browsing, a camera, texting or a music player. The address book holds just 50 entries, and talk-time battery life is tested at about three hours between charges. Both Jitterbug phones have clearly labeled controls, and the phone number is actually printed right on the phone. Some reviewers prefer the Pantech Breeze as a cell phone for seniors because it has added features like a camera, email support and a web browser, but it requires a two-year commitment to AT&T. The Clarity Claritylife C900, another phone designed specifically for seniors, doesn't have many reviews, but it's also a solid option.

As is often the case, CNET and PCMag.com offer the best reviews based on their combination of context, thorough testing, objectivity and an easy scoring system. Consumer Reports includes the Samsung Jitterbug Dial in its extremely convenient ratings chart, but you'll need a subscription to have access. We found no owner reviews at Amazon.com but about two dozen at CNET.