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SugarSync

Est. $7.50 per month for 60 GB
Reviewed
May 2014
by ConsumerSearch
SugarSync

Pros
  • Syncs files across many platforms
  • Strong multimedia functionality
  • Customized file syncing
Cons
  • No unlimited storage plan
  • No free plan
Where to Buy
  • Try SugarSync Free!
 

Bottom line

SugarSync offers more than just cloud storage -- it also syncs files across multiple devices, so if you are working on a file at home, the changes will also be saved on your work computer or laptop. It also offers customized syncing and file organizing, as well as music streaming. You can access your data from any Internet-enabled computer (PC or Mac) or smartphone, including iPhone, BlackBerry and Android phones.

Ease of use

Intuitive interface. Reviewers love the SugarSync interface and say it's more intuitive than even Dropbox (2 GB free; $10 per month for 100 GB), which is highly regarded for its usability. The user interface looks great on smartphones, and performance has improved as well. Choosing which folders to back up is as simple as clicking on them and selecting the SugarSync backup option. Customer support is available through many channels, including email, chat, video tutorials, community forums, a searchable database and user guides. However, if you want to use the phone support option, it'll cost you $100 per year for unlimited support. SugarSync is compatible with an impressive number of platforms, including Mac; Windows; Windows Phone; and iOS, Android, Kindle Fire and BlackBerry mobile devices.

Features

Multimedia functionality. If your music files are backed up with SugarSync, you can stream your music online from any computer or mobile device, a feature that critics love. You can also share photo albums or other files directly from your personalized SugarSync website. What most impresses critics, however, is SugarSync's ability to back up any folder or folders you choose on your computers -- the majority of syncing cloud services force you to place data into a single folder. SugarSync transfers files somewhat slowly compared to other online backup services. Like most syncing-style services, it doesn't offer any data protection aside from transferring your data over a 128-bit SSL encrypted connection.

Plans

Free 30-day trial. Plans at SugarSync start at around $7.50 a month for 60 GB and go up from there, with 100 GB available for $10 per month and 250 GB for $25 per month. Custom plans are available for more than three users. SugarSync offers a free 30-day trial, and you'll receive a discount if you sign up for an annual plan. (You can also receive a free 5 GB plan for 90 days.) If you want more free perks or use the Linux operating system, our Best Reviewed Cloud Storage service Dropbox (2 GB free; $10 per month for 100 GB) has these features.

Where To Buy
 

Our Sources

1. CNET

This review focuses on SugarSync Manager, which is the software you use to manage SugarSync's online service. Rated as Outstanding, SugarSync Manager has a user-friendly interface and a well-designed wizard that takes you step by step through the setup process.

Review: SugarSync Manager, Peter Butler, Feb. 7, 2013

2. PCMag.com

Jill Duffy at PCMag.com gives SugarSync an Excellent rating, and says that it has features other services can't match. Offering excellent cloud backup and syncing, she says that SugarSync now offers drag-and-drop functionality on its interface.

Review: SugarSync, Jill Duffy, Nov. 30, 2012

3. Which? magazine

SugarSync gets a Best Buy endorsement from U.K.-based Which? magazine, as do cloud storage giants Google Drive and Dropbox. Each earns a score of 85 out of 100. SugarSync is praised for its robust file-sharing features and variety of mobile apps.

Review: SugarSync Cloud Storage Review, Editors of Which? magazine, Not dated

4. PC World

With a large feature set and extensive customizability, SugarSync, according to Alex Castle, will gain more users with its extensive interface overhaul. SugarSync offers detailed control over which folders you sync to the cloud, and you can now make these folders available publicly.

Review: SugarSync 2.0 Goes Public, We Go Hands-on, Alex Castle, Feb. 14, 2013

5. PCMag.com

Jill Duffy is enthusiastic about file synchronization and gives the SugarSync iPad app a rating of Excellent and an Editors' Choice award. Duffy says the iPad app is "seriously simple," but she got a little confused when managing photos. The main drawback, she identifies, is the lack of a search tool.

Review: SugarSync (for iPad), Jill Duffy, July 25, 2012

6. Lifehacker.com

Lifehacker.com reviewer Alan Henry calls SugarSync "incredibly richly featured" with customized syncing options. "SugarSync can work like a backup client, automatically backing up your files as you change them, or you can use it like a traditional syncing cloud service, complete with a drive on your system you drop files in."

Review: Five Best Cloud Storage Providers, Alan Henry, June 30, 2013

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