Soleus Air CFM-40E

This product does all of the positive things that other reviewers mention: it's quiet and lowers the humidity of my basement. It doesn't last beyond about 12 to 14 months though. I have now used 3 Soleus… dehumidifiers and they have all stopped working after about 8 to 14 months. The one that stopped working under warranty (less than 12 months) was replaced by Soleus after I had to ship it back to California for them to service. If you do decide to purchase this product save your box in case you have to ship it back to Soleus (and be ready for a significant shipping charge). It takes about 5 to 10 calls to reach a live person from Soleus' customer service. I asked their customer service about a specific "possible cause" in their manual on why my unit is not working. Their manual says that the intake duct or discharge duct might be obstructed but they can't tell how I can access either. Ultimately, their solution is to "buy a new one" if your dehumidifier is not under warranty because they don't sell parts except for the bucket that collects water and they can't recommend how you might troubleshoot it. Pro's: quiet; lowers humidity when it's working Cons: useless customer service and you have to throw it away after about a year

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I bought one of these, CFM40, and used it less than 2years and it stopped working. I first noticed there was a problem when there was water all around it on the floor. I removed the back cover thinking the… drain hole was plugged up but then noticed the coils had frozen over and also encased a small sensor/controls circuit board mounted behind the filter. Of course the circuit board was shorted out and rusted up. Called the company for a replacement board and was willing to pay for it but their reply was "we do not carry any internal parts". So I am dead in the water after less than 2 years of use. Of course warranty was only for 1 year. Product is great and runs well but will not last long. Will never but Soleus again.

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