Philips Norelco 8020X Moisturizing Shaving System

Great product when it works! I bought this in December and it worked fine for 3 months. After three months it just stopped. I initially went online and got chat support from the philips website. The person… on the chat support determined that the razor is defective and told me I would get a replacement piece in 10 business days and provided me with a chat incident number. I was really please till 11 business days later I had not received my replacement and decided to call the philips support line. They were unable to trace my chat incident number and said that it is probably the razor head that was defective and needs to be replaced, however, the razor head is not covered under warranty! Great workmanship and excellent support (NOT)! How is a defective razor the consumer's problem? In conclusion, if anyone does decide to purchase this product, be prepared to forgo your investment if it stops working like mine did!

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When I first started using this razor, I was VERY skeptical, being it was my first electric razor. I received it as a Christmas gift and figured it was as good a time as any to stray away from the world of… manual razors. When I first used it, I was scared to say the least. I didn't know how it would feel, perform, or how my skin would react to it. After I finished my first shave with it, I was a bit unsatisfied. It missed a lot of hair, and left my skin feeling irritated. When I went on to review other electric razors I found that it is very common for electric razors to miss hairs, so I gave this product the benefit of the doubt and decided to give it another shot. My second shave was more enjoyable. I decided to slow my shave down, and give a little more attention to how I was maneuvering the razor. My results the second time around were a little more favorable. It didn't leave behind as many hairs and my skin was less irritated and a lot smoother. After a few more times of use, I decided to break down my shave a little more and read the instructions that came with the razor. Turns out, reading the instructions and following them make a HUGE difference. Who would've thought? After about the first month of use, it became clear that keeping this razor was the best decision I've made in a long time. Now that I have a personalized shaving system down, not only is my shave quick and close, but it's also enjoyable. This razor cuts close. And I mean CLOSE. And with little to no irritation depending on how hard you press. Sometimes it's hard to gauge how easily certain spots on your face get irritated, so some irritation is just inevitable. The floating heads contour to everything nice and fluently. Philips Norelco advises the consumer to not buy any lotions or cremes to put on your face because it could possibly damage the razor. But I found that I actually get a better shave if I use the dispensing moisturizer in unison with a good face wash, and I can't imagine it doing any harm to the razor. It's never caused me any problems. All in all, I HIGHLY recommend this razor to anyone and everyone. It's a great razor for first time electric razor users as well as long time veterans. It also shaves just as well as the Braun Pulsonic Series 7 (I should know, I've used the Braun as well, thanks to my roommate) if used correctly, and at half the price! Do your research, give yourself some time to form a shaving routine, and give this razor a chance. You won't regret it.

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I bought this shaver to replace a previous cool skin model that had lasted 3 years and then became unreliable. Sometimes, when you hit the power button, it wouldn't turn on, even with a freshly charged… battery. I always liked the rotary shaving system, so I stuck with Norelco and purchased this unit. Now, after just one year, I'm having the same problem as I had with the previous model. If I'm going to pay over $100 for a shaver, I want the thing to last more than a year. I have a little travel shaver that runs on AA batteries as a back-up that I bought at Wal Mart for $10 about 7 years ago. It still works every time, but I can't shave in the shower with it. I haven't had much luck with foil shavers, but I've decided to try a Panasonic ES8234A Arc IV Nano based on customer reviews.

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