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Smooth Fitness Agile DMT

Est. $2,600
Reviewed
December 2013
by ConsumerSearch
Smooth Fitness Agile DMT

Pros
  • Smooth, adjustable motion
  • Stable design
  • Lengthy warranty
Cons
  • Heavy and large
  • Unresponsive customer service
  • Poor durability

Bottom line

The Smooth Fitness Agile DMT (Dynamic Motion Trainer) is a robust elliptical trainer with smooth resistance and a state-of-the-art adjustable stride that's designed to accommodate just about any user. However, it has a risky record of parts breaking, and Smooth Fitness is panned for poor customer service on all its products, including this one.

Performance

Smooth and solid. At 356 pounds, the Smooth Fitness Agile DMT outweighs even some commercial-grade machines. That's a plus because a heavy elliptical, paired with an electromagnetic braking system (20 resistance levels), usually equals smooth, stable performance. Owners say that's exactly the case here, and love the Agile DMT's 12 different stride patterns and adjustable stride length (19 to 24 inches). Experts rave about this machine's performance, too; editors of TreadmillDoctor.com select it as a Best Buy for 2014, writing that it is "consistently one of the best, high quality ellipticals sold over the last several years."

Ease of use

Could be easier. Consumers say that assembling the Smooth Fitness Agile DMT can consume five or six hours. Some are surprised to find that the console is a dot-matrix LED, which used to be common in exercise equipment but has mostly been replaced by LCD screens or touch screens. For the price, one reviewer says, he expected a "real computer screen." Previous versions of this elliptical use a USB drive for the MySmooth virtual fitness trainer, enabling interactive video and automatic resistance adjustments. The newest version of the Agile uses an optional Bluetooth module instead (Est. $129) that you control via a tablet.

Durability

Breaks often. The Smooth Fitness Agile DMT has a 400-pound user weight limit, but doesn't seem to stand up to its promised durability. The experts at SNewsNet.com, as well as Amazon.com users, report many durability issues. During the three months that SNews editors tested an Agile DMT -- which was used about one hour per day -- four separate parts broke. Several reviewers mention problems with the pedals cracking. We read a few reports about units that won't turn on at all due to faulty consoles.

Customer service

Poor reviews across the board. Smooth Fitness boasts great warranty coverage for the Agile DMT: lifetime coverage on the frame and braking system, seven years on parts and two years on in-home labor. However, this is an Internet-based company with no brick-and-mortar presence, so it must refer consumers to contractors for repairs. Consumers say service reps are very hard to reach, and that scheduling repairs is tedious at best. One Amazon.com customer writes that "Smooth Fitness does not follow up, [and] is fairly rude when they do." Another says that "The machine itself is good. I like it, but not enough to put up with the poor customer service."

Where To Buy
Smooth Fitness Agile DMT Trainer

 (34 reviews)
Buy new: $4,999.00 $1,800.00   3 New from $1,800.00

In Stock.

 
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Our Sources

1. Snewsnet.com

The editors of SNewsNet.com use the Smooth Fitness Agile DMT for three months before writing a complete review. After also considering the opinions of many co-workers of various fitness levels, they conclude that the Agile DMT has too many durability issues to justify its cost.

Review: Smooth Fitness Agile DMT, Editors of SNewsNet.com, July 28, 2008

2. Fitness-Equipment-Source

A former marketing executive for Smooth Fitness, Waters tests elliptical trainers and speaks with fitness equipment salespeople and experts. He's impressed by the DMT's adjustable stride and interactive MySmooth Virtual Trainer features. However, there may be some bias due to his past relationship with the company.

Review: Smooth Agile DMT Review, Fred Waters, Not Dated

3. Amazon.com

The just-introduced 2014 version of the Smooth Fitness Agile DMT trainer isn't yet available for purchase at the time of this report, so as you might expect it has no user reviews. Feedback from Amazon.com users about the previous model is, however, quite telling, with almost three dozen users giving it an average score of just 3.2 stars.

Review: Smooth Fitness Agile DMT Trainer, Contributors to Amazon.com, As of December 2013

4. TreadmillDoctor.com

Although this review is brief, TreadmillDoctor.com editors rigorously test the products they evaluate, including disassembling each machine. They name the Smooth Fitness Agile DMT a Best Buy in its price range, writing that it's "consistently one of the best, high quality ellipticals sold over the last several years."

Review: Smooth Agile DMT Elliptical Review, Editors of TreadmillDoctor.com, Not Dated

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