The Brother IntelliFax-2820 fax machine is a solid faxing choice for a small business or home office. It uses laser technology for clear, sharp printouts and copies, and its per-page costs are low, but the company's decision to include only a starter toner cartridge (1,500 pages estimated) is a disappointment. Although some fax machines have faster modems, this machine's transmission speed of six seconds per page should suffice for most uses. Most user reports are positive to glowing, but we've also seen a few that complain of paper jams. If you have more demanding faxing needs, the Brother IntelliFax-4100e (Est. $235) is more expensive, but it is faster and has more flexible paper-handling abilities.
Among professional reviewers, only ConsumerGuide.com has weighed in on the Brother IntelliFax-2820 fax machine, and its review is very brief. Much better buying advice can be gleaned from user reviews, and we found feedback at Amazon.com and Staples.com, and fewer but longer reports at Epinions.com.
Amazon.com has nearly 70 reviews of the Brother IntelliFax-2820, and that feedback reveals that most users are generally pleased. However, a few complaints about reliability and paper jams are noted.
Review: Brother IntelliFax-2820 Laser Fax Machine and Copier, Contributors to Amazon.com
More than 120 users have posted reviews about the Brother IntelliFax-2820 here. Reviewers are asked whether or not they would recommend the fax machine to a friend; 95 percent say that they would.
Review: Brother IntelliFAX 2820 Laser Plain-Paper Fax, Contributors to Staples.com
There are fewer reviews of the Brother IntelliFax-2820 fax machine here than at either Amazon.com or Staples.com. However, several reviews are longer and far more detailed than those at other sites.
Review: Brother IntelliFax-2820 Plain Paper Laser Fax, Contributors to Epinions.com
ConsumerGuide.com names the Brother IntelliFax-2820 a best buy, but this brief review doesn't say why. We see no sign of testing, and this report seems to mainly be a restating of manufacturer-supplied information.
Review: Brother IntelliFax-2820 Desktop Machine, Editors of ConsumerGuide.com