Though it's a little more expensive than some fax machines, its low per-page cost makes the Brother IntelliFax-4100e a great value for offices that do a lot of faxing. Users say this machine delivers fast, high-quality prints and scans, and it's relatively trouble-free. The Brother IntelliFax-4100e can also serve as a copier, scanner and computer printer.
Speedy, clear faxes. The Brother IntelliFax-4100e is a speedy (3 seconds per page) laser fax machine with a fairly high paper capacity (up to 500 pages). It receives praise from owners for its sharp, clear outgoing and incoming faxes and its quiet performance. Most owners also find it easy to set up and use, though some users say that you'll need to spend a little time with the manual to take advantage of all its features. Paper jams are rare, but some users say the machine occasionally grabs too many sheets at once (a problem you can fix by not pushing paper in all the way).
Feature packed. In addition to faxing, the Brother IntelliFax-4100e can scan, copy and print from a computer (though you'll need to download the drivers and supply your own printer cable). It ships with a 250-sheet letter/legal paper tray and can accept an optional second tray; load different paper types in the trays and the machine will automatically select the right paper size for an incoming fax. There's also a 30-sheet automatic document feeder and sufficient memory to hold up to 500 document pages. Document-memory backup will save stored documents for up to four days in the event of a power outage. However, some owners find it frustrating that you can't delete these stored faxes without printing them out.
A long-term value. Although the initial cost of this laser fax machine is higher than that of competing fax machines, the cost per printed page is lower. The Brother IntelliFax-4100e ships with a standard toner cartridge good for 3,000 pages, and replacement high-capacity cartridges (Est. $65) will print up to 6,000 pages. This works out to a cost of about a penny a page. The Brother IntelliFax-4100e is backed by a one-year limited warranty, which covers "defects in materials and workmanship, when used under normal conditions." The consumables and accessories in the box (such as the toner cartridge and drum) are covered for 90 days.
Amazon.com hosts more than 120 user reviews for the Brother IntelliFax-4100e. Users award it an overall rating of 4.5 out of 5 stars, saying it's fast, efficient, reliable and easy to use. The few complaints we saw don't focus on any particular problem.
Review: Brother IntelliFax-4100e High Speed Business-Class Laser Fax, Contributors to Amazon.com, As of March 2014
Staples.com has about 140 reviews for the Brother IntelliFax-4100e, with ratings averaging 4.2 stars out of 5. Users describe the fax machine as fast and efficient, with good image quality. Roughly 90 percent say they would recommend it to a friend.
Review: Brother IntelliFax-4100e Laser Plain-Paper Fax, Contributors to Staples.com, As of March 2014
Over 50 owners review the Brother IntelliFax-4100e here, giving it an overall rating of 4.1 stars out of 5. Most owners say it's fast, reliable and easy to use, but there are a few complaints about tricky setup and unexpected errors. Most of the reviews come from the manufacturer's website.
Review: Brother IntelliFax-4100e Laser Fax Machine, Contributors to OfficeMax.com, As of March 2014
About 15 Newegg.com users give the Brother IntelliFax-4100e a high overall score. Owners praise its reliability and wealth of features. A few users say it's a bit slow, and one says setup can be confusing.
Review: Brother IntelliFax-4100e 33.6 Kbps High-Speed Business-Class Laser Fax, Contributors to Newegg.com, As of March 2014