Reviewers say that the Chamberlain Whisper Drive WD822KD garage door opener's belt-drive mechanism is as quiet as advertised -- in fact, most of the noise comes from the garage door itself instead of the opener. However, we found scattered complaints about issues with installation, failing remotes and problematic circuit boards.
Most people say the WD822KD lives up to its name. As one Sears.com customer writes, "Most of the noise comes from the garage door itself moving, not the opener." But the Chamberlain Whisper Drive WD822KDisn't perfect. We found a few complaints that the opener can develop a noisy, repetitive squeak after a few months; a few users also complain that it's prone to jerking or bouncing, which can get loud, at the start or finish of the open/close cycle.
Installation may be frustrating, reviewers say. The project, which takes about three to five hours, is made more difficult by instructions that some owners say are unclear. Others complain that the opener requires a lot of fussy fine tuning as you install it.
Many DIYers are frustrated by having to make multiple trips to the hardware store, fetching items they need to install the Whisper Drive but that aren't included in the packaging. This is a fairly common problem with garage door openers, although we found more complaints about it for the WD822KD than for the other models we evaluated.
One Amazon.com reviewer lists the items he needed for installation that weren't in the box: "A bracket, bolts and nuts for mounting the opener to the ceiling ... a reinforcement, bolts and nuts for attaching the opener arm to the wood garage door; extension brackets hardware to mount the electronic eyes to the floor by the garage door; additional cable staples to hold down the sensor wires." Others are annoyed at having to buy an extension kit for garage doors taller than 7 feet or shelling out extra for other "optional" accessories.
Does the job, but that's about it. Reviewers say that this ½-horsepower engine is fine for standard single or double garage doors, but you'll need an extension kit for doors taller than 7 feet. The kits cost about $50 to accommodate an 8-foot door, or $80 to accommodate a 10-foot door. If you have a very heavy door, you may need a ¾-horsepower model like the Chamberlain Power Drive PD752D (*Est. $200), a chain-driven model.
Several owners complain that the Chamberlain Whisper Drive WD822KD moves too slowly: "The opener is about half as fast as my old chain drive. I have to wait in the garage in my car longer for it to open, and wait at the end of my driveway after I back out for it to finish closing."
Good features, except for the remote control. Users like the twin overhead lights that can accept energy-saving CFL bulbs, the ability to add new devices from the wall-mounted controls instead of having to climb a stepladder to push the "Learn" button and the rolling-code security system that assigns a new code every time you use your remote.
But a string of Lowes.com users complain about problems with radio interference. They say that their garage doors worked unreliably when they tried to open them, or opened and shut unpredictably at all hours of the day and night. In a few cases the remotes stopped working. Many of these complaints were traced back to bad circuit boards, and customers report mixed results in getting Chamberlain to correct the issue.
The Chamberlain WD822KD comes with a lifetime warranty on the motor and 10 years on the belt, with one year for other parts. If you purchase the same model from Sears -- where it's sold as the Craftsman 53915 (Chamberlain manufactures all Craftsman garage door openers), you get only a 10-year motor warranty.
Although this garage door opener isn't perfect, most users say it's solid and effective. It's worth noting that the relatively high number of complaints is due, at least in part, to the number of user reviews for this model. It receives more positive reviews than the total of all feedback, positive and negative, for its two nearest competitors: the Genie SilentMax 1000 (*Est. $220) and the Genie QuietLift 800 (*Est. $190).
Professional reviews are scarce for all garage door openers, but we found hundreds of user comments about the Chamberlain Whisper Drive WD822KD on retail websites, including Amazon.com, HomeDepot.com, Lowes.com and Sears.com. This garage door opener isn't perfect, but as long as nothing major goes wrong, it's quiet enough to garner the most attention, overall, from consumers.
Owner reviews here are mostly positive; more than 170 out of about 250 reviewers give the Chamberlain Whisper Drive WD822KD the maximum rating possible (5 stars) for an overall score of 4.4 stars out of 5. Some warn, however, that you'll need to buy a $50 to $80 extension kit for doors taller than 7 feet.
Review: Chamberlain Whisper Drive 1/2 Horsepower Garage Door Opener Reviews, Contributors to Amazon.com, As of Oct. 2012
This Chamberlain opener is listed twice on HomeDepot.com with different model numbers, but both listings point toward the same product. In this case it's listed as the HD600D and receives a 4.7-star average rating from more than 100 users, who praise its quiet, sturdy performance, although a couple report frustration with Chamberlain's customer service.
Review: Chamberlain Whisper Drive 1/2 Horsepower Belt Drive Garage Door Opener, Contributors to HomeDepot.com, As of Oct. 2012
About 20 HomeDepot.com reviewers give the Chamberlain WD822KD a 4.8-star average score (out of 5). "Exceptionally quiet!" says one reviewer, with the caveat that it took two people to remove the old garage door opener and install the new one.
Review: Chamberlain Whisper 1/2 Horsepower Belt Drive Garage Door Opener, Contributors to HomeDepot.com, As of Oct. 2012
More than 120 Lowes.com customers give the Chamberlain G248739 -- which is a different model number for the WD822KD -- an overall score of 4.5 stars. They say that it's very quiet, smooth and high-quality, and about 90 percent of them would recommend it to a friend. However, some complain about the garage door opening and closing unexpectedly or working unreliably due to radio interference.
Review: Chamberlain 1/2-horsepower Whisper Drive Belt Garage Door Opener, Contributors to Lowes.com, As of Oct. 2012
More than 100 Sears.com reviewers give the Craftsman 53915 -- which is the same as the Chamberlain WD822KD -- a 4.5-star average rating. (Chamberlain makes all Craftsman garage door openers.)
Review: Craftsman Garage Door Opener 1/2 Horsepower Belt Drive, Motion-Detecting Control, Contributors to Sears.com, As of Oct. 2012