Amica Mutual Homeowners Insurance easily outclasses other home insurers in reviews -- only USAA (a military-only insurer) gets equally spectacular ratings. Customers say Amica Mutual provides great customer service and doesn't hassle them over claims. Financial raters also say Amica Mutual is one of the strongest homeowners insurers in the U.S. But customers say Amica Mutual can be very picky about which clients it accepts; some report that even near-perfect credit scores didn't qualify them for Amica Mutual's lowest premium rate. Chubb is another home insurer that delivers stellar customer service, but it caters to wealthy clients. Bigger insurers like State Farm Homeowners Insurance accept more customers, but they get lower ratings for customer service and claims problems.
J.D. Power and Associates and ConsumerReports.org survey thousands of policyholders about their home insurers' customer service (including Amica Mutual) and rate the companies accordingly. The Better Business Bureau and National Association of Insurance Commissioners provide data on Amica Mutual's rare customer complaints. Weiss Ratings and Best's Review magazine rate Amica Mutual's financial stability.
1. J.D. Power and Associates
Amica Mutual has ranked No. 1 in J.D. Power and Associates' homeowners insurance survey for nine years in a row. Customers give it the highest possible rating in every category -- policy offerings, pricing, billing and payment, contacting the insurer and overall satisfaction.
Review: 2010 National Homeowners Insurance Study, Editors of J.D. Power and Associates, Oct. 5, 2010
ConsumerReports.org rates 16 homeowners insurers, including Amica Mutual. Editors rank the companies from best to worst based on a survey of 10,700 homeowners. Each company gets separate grades for claims problems and delayed payments, and whether policyholders said they were paid too little for their claims.
Review: Homeowners Insurance Ratings, Editors of ConsumerReports.org, Sept. 2009
3. Better Business Bureau
Amica Mutual's headquarters location has been BBB-accredited since 1957, earning the highest grade of A+ for trustworthiness. The BBB has received 21 complaints about Amica Mutual in the past three years, all of which were resolved or administratively closed.
Review: BBB Reliability Report for Amica Mutual Insurance Company, Editors of Better Business Bureau
4. Weiss Ratings
With a B+ rating for financial strength, Amica Mutual makes Weiss Ratings' weekly updated list of the strongest homeowners insurers. This is an important rating, as experts say that Weiss is the strictest of the financial ratings agencies (and it doesn't take money from the companies it rates). You can access this list for free if you register.
Review: Property and Casualty Insurers, Editors of Weiss Ratings
5. National Association of Insurance Commissioners
Amica Mutual had nine customer complaints about its homeowners insurance upheld against it by state insurance regulators in 2009, the most recent data year available. This is far fewer than the national median for homeowners insurers (NAIC's complaint index adjusts for market share, so you can compare big companies with small ones).
Review: Consumer Information Source, Editors of National Association of Insurance Commissioners
6. Best's Review
Amica Mutual makes this list of longtime financial stalwarts in the insurance industry. It has maintained at least an A rating from A.M. Best since 1922, and it holds the highest rating of A++.
Review: Standing the Test of Time, Editors of Best's Review magazine, July 2009