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Liberty Mutual

By: Carl Laron on April 30, 2015

Pros
  • 24-hour repair service
  • Wide range of discounts
  • Solid online resources
Cons
  • Mixed reviews for claims and service
  • Lacks some common policies

Our Sources

HomeownersCar Insurance Ratings, Not dated

The staff of ConsumerReports.org rates 15 major home insurers. The ratings are reliable and unbiased, and are based on customer surveys that focus on satisfaction with the company's estimate of damages, agent availability and speed of payment. However, unlike other products, there are no in-depth reviews of the insurers.

2012 U.S. National Homeowners Insurance Study, Sept. 27, 2012

Liberty Mutual receives a score of 2 out of 5, a below-average score, for overall customer satisfaction in these nationwide homeowners insurance rankings. It receives 3 out of 5 for policy offerings and billing and payment, but 2 out of 5 for pricing and contacting the insurer.

2013 Property Claims Satisfaction Study, April 1, 2013

Liberty Mutual receives a score of 3 out of 5, an average score, for overall customer satisfaction in these nationwide homeowners insurance claim rankings. It receives 4 out of 5 for first notice of loss, estimation process and repair process. It receives 3 out of 5 for service interaction and settlement.

Liberty Mutual Review, Updated June 19, 2013

Liberty Mutual earns 5 stars out of 5 in rankings of major home insurers, earning praise for its discounts, online quote tool, 24-hour repair services, mobile app and varied customer-support venues. However, the company has lower financial-strength ratings than competitors and lacks some coverage options, editors note.

The 3 Best Renters Insurance Companies, March 28, 2013

Editors say Liberty Mutual offers competitive renters insurance quotes and a range of renter-specific discounts. An online calculator helps renters get a grip on the coverage they really need, they say. A mobile app and online chat are also praised.

Best Insurance Companies: Customer Satisfaction Ratings for 2013, Not dated

Liberty Mutual receives 4 out of 5 stars overall, 4.5 in claims processing and 4 in customer service in these rankings of major home insurers. It receives 3.5 stars for value. Eighty-two percent of customers say they will renew their policies.

Compare Home Insurance, Not dated

Liberty Mutual earns 75 out of 100 points in this ranking of home-insurance companies based on a combination of expert ratings, financial strength and customer complaint ratios. The company scores well for its average premiums but a bit lower for customer service and financial strength.

2013 Homeowners Insurance Comparisons , Not dated

Liberty Mutual is first in this ranking of eight major home insurers, earning 9.4 out of 10 points overall. The company fares best in scores for ease of use, industry ratings and help and support, but slightly lower for its range of services.

Liberty Mutual Insurance Reviews, As of June 2013

Liberty Mutual earns 64 out of 100 points based on more than 144 reviews. The company receives 3 out of 5 for customer service and available plans. However, ratings also include auto and life insurance. While many reviewers praise prices and service, some say they had issues getting claims paid.

Liberty Mutual Insurance Group - Home, As of June 2013

Liberty Mutual earns 2 out of 5 stars in more than 20 reviews. While some customers were happy with low rates and service, several report problems with getting claims paid.