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State Farm

Reviewed
June 2013
by ConsumerSearch
State Farm Insurance

Best renters insurance company

Pros
  • Wide variety of plans
  • Thousands of local agents
  • Thorough online quote tool
Cons
  • Mixed reviews for claims
  • Some complain about rates
  • Quality of agents can vary

Bottom Line

As the largest home insurer in the nation, State Farm offers a policy for almost everyone, reviewers say. The company wins praise for helpful local agents and an extensive website that can give both homeowners and renters accurate quotes. The company gets average to above-average marks for its handling of claims, but customers are less impressed with premiums, which they say can be a bit high.

Claims

Mixed reviews for claims performance. In one nationwide survey, customers give above-average reviews for State Farm damage estimates during the home insurance claims process. Payments are generally prompt, too, reviewers say. However, in another such survey, State Farm receives average marks for all parts of the claims process, including service provided by agents, estimates, repairs and settlements. In individual reviews, some customers complain of poor experiences getting claims paid. Coverage is available nationwide.

Policies

Flexible service and policy options. State Farm generally gets good marks for customer service. Customers have the flexibility of doing business directly with the company or with a local agent, though a few note that a bad agent can quickly sour the State Farm experience. Homeowners insurance policyholders can contact the company online or over the phone, 24 hours a day. Expert reviewers say coverage options and add-ons are extensive, but the company lacks a few common homeowner discounts. A thorough online quote tool garners praise for both homeowners and renters. Premiums aren't as warmly received, with customers rating them as average in a nationwide survey.

Our Sources

1. ConsumerReports.org

The staff of ConsumerReports.org rates 15 major home insurers. The ratings are reliable and unbiased, and are based on customer surveys that focus on satisfaction with the company's estimate of damages, agent availability and speed of payment. However, unlike other products, there are no in-depth reviews of the insurers.

Review: HomeownersCar Insurance Ratings, Editors of ConsumerReports.org, Not dated

2. J.D. Power & Associates

State Farm receives a score of 4 out of 5, an above-average score, for overall customer satisfaction in these nationwide homeowners insurance rankings. It receives the same score for policy offerings, billing and payment, and contacting the insurer, and 3 out of 5 for pricing.

Review: 2012 U.S. National Homeowners Insurance Study, Editors of J.D. Power and Associates, Sept. 27, 2012

3. J.D. Power & Associates

State Farm receives 3 circles out of 5, an average score, for overall customer satisfaction in these nationwide homeowners insurance claim rankings. It receives 3 circles for all other categories: first notice of loss, service interaction, estimation process, repair process and settlement.

Review: 2013 Property Claims Satisfaction Study, Editors of J.D. Power and Associates, April 1, 2013

4. Reviews.com

State Farm earns 4 out of 5 stars in rankings of major home insurers, earning praise for its thorough online quotes and wide range of coverage options. However, editors say it lacks some common discounts and doesn't offer landslide coverage.

Review: State Farm Review, Editors of Reviews.com, Updated June 19, 2013

5. Reviews.com

Editors say State Farm's rates are among the most competitive for renters insurance, and they praise the comprehensive, easy-to-use online quote tool. They also like the range of online resources and 24-hour claims center. A lack of certain discounts doesn't affect renters, they say.

Review: The 3 Best Renters Insurance Companies, Editors of Reviews.com, March 28, 2013

6. Insure.com

State Farm receives 4.5 out of 5 stars overall, 5 in claims processing and 4.5 in customer service in these rankings of major home insurers. It receives 3.5 stars for value. Eighty-nine percent of customers say they will renew their policies.

Review: Best Insurance Companies: Customer Satisfaction Ratings for 2013, Editors of Insure.com, Not dated

7. FindTheBest.com

State Farm earns the runner-up spot among ranked home-insurance companies based on a combination of expert ratings, financial strength and customer complaint ratios. The company scores well in customer service but lower for its average premiums across four states.

Review: Compare Home Insurance, Editors of FindTheBest.com, Not dated

8. TopTenReviews.com

State Farm is sixth in this ranking of eight major home insurers, earning 7.5 out of 10 points overall. The company fares best in scores for industry ratings and help and support, but a bit lower for services and ease of use, with editors saying the website can be hard to use.

Review: 2013 Homeowners Insurance Comparisons , Editors of TopTenReviews.com, Not dated

9. Viewpoints.com

State Farm earns 80 out of 100 points based on more than 770 reviews and is second among reviewed home insurers. The company receives 4 out of 5 for customer service and available plans. However, ratings also include home and life insurance. While most reviewers praise State Farm for service, some customers say they had poor experiences with claims.

Review: State Farm Reviews`, Contributors to Viewpoints.com, As of June 2013

10. Epinions.com

State Farm earns 3 out of 5 stars in more than 30 reviews. Many reviewers praise the responsiveness of their local agents and speed of service. However, some customers say they had problems getting claims paid or had a bad experience with a particular agent.

Review: State Farm Group - Home, Contributors to Epinions.com, As of June 2013

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