Rival White Mountain 6-Quart F69206-X

I am very disappointed with the rival White Mountain freezer. If I am lucky in 4-6 weeks I will receive a fed ex sticker to return my defective motor with. The first person I spoke with after using the… freezer 3 times and it broke, said they would send me a new moter. That was great. Then they called me back and said, oops, bad info you need to send the bad one back. We know we have issues with bad motors but sorry, you need to send it back and we will try to repair it. After 2 weeks I called back and they said it will take 4-6 weeks just to send a sticker in the mail. Who knows how long before I get a repaired, defective motor back! Needless to say, I will not be purchasing anything from Rival in the future.I will be careful what I buy from Amazon at all. I was very disgusted by this shoddy service as well as the shoddy product I was sold. Thanks for nothing Rival!!!

expand

collapse

We purchased the 6 quart electric White Mountain Ice Cream Freezer online and after making about 6 churns of ice cream, the motor begin to excreet a black oily substance onto the top of the churn while… processing. After making one contact after another to determine the warranty in attempt to get the motor replaced, I learned that this expensive ice cream freezer has only one (1) year of warranty. The motor cost about $90.00 to replace. We used the product while camping with our friends. Our friends then purchased the same product. After making 6 churns of ice cream, their motor went bad too. We have deemed this product totally unsatisfactory and will never again brag on the White Mountain Ice Cream Freezer nor recommend to any of our friends. We are now using a $19.99 ice cream freezer from Walmart which still works after 10 years! The White Mountain Ice Cream Freezer does not live up to the old standards of the White Mountain Ice Cream Freezer that my parents used!

expand

collapse