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Norton One

*Est. $150 for 5 devices
Reviewed
March 2012
by ConsumerSearch
Norton One

Pros
  • Protects up to five devices
  • Outstanding customer service
  • 25 GB backup
  • Anti-theft protection
Cons
  • Fewer options for Macs

Bottom Line

In our increasingly wired world, tablets and smartphones need to be protected just as much as laptop or desktop computers do. Norton One answers the call for greater protection by covering multiple devices with user-friendly antivirus, antiphishing and anti-spyware software, as well as anti-theft protection and superior customer service.

Ease of Use

Easy, automatic installation based on your platform and device. Norton One is a security suite covering up to five Windows and Apple devices. PC owners can install eitherNorton 360 (*Est. $40 for 3 PCs) or Norton Internet Security (*Est. $20 for 3 PCs) . What's the difference? Norton 360 offers more "tune-up" options that help your PC run more efficiently; it also offers storage, but Norton One already gives you 25 GB of backup for all of the devices. Norton Internet Security is the only choice for Apple owners, while Android tablets and phones are protected by Norton Mobile Security.

Norton's goal is to make things as easy as possible, including installation. Each time you register a device on Norton's website, a link to the correct software is emailed to you. Your devices and their protection status will be tracked online (Computer World notes that this feature didn't work for its Android devices). If you have six or more devices, you can get them covered under your Norton One software by paying an additional 20 percent of the software price for the sixth device, and 10 percent for seven or more, or you can pay $250 for 10 devices.

Features

Different functionality for Mac, PC versions. Norton One is a robust package with multiple features that include (for PC owners) anti-malware and anti-spyware security, spam blocking, online identity protection (for safe shopping and banking), firewalls, parental controls and a rescue CD for malware-infested machines. It also comes with 25 GB of backup storage for all of the devices. Mac users won't enjoy quite as many features: their protections include antivirus, firewall and blocks on phishing sites. File Guard creates an extra layer of protection against identity theft.

Reviewers say Norton One's customer service stands out by offering 24/7 live chat and phone support, including a pledge that you won't be put on hold for more than two minutes. If you don't have two minutes to spare, Norton will call you back. Tech support is willing to walk you through even the most mundane questions and can remotely remove malware that you may have missed. Anti-theft security, which covers computers, smartphones or tablets, helps lock or locate missing or stolen devices; data can also be deleted remotely. Annoying spam messages can be blocked on Android phones, and phone malware scans can be scheduled and customized.

Performance

Extras to help boost performance. Norton One gets a decent amount of press for its features, but performance reviews are few and far between given that the software is a suite running different products on different devices. If you're concerned about a particular device, performance can be gauged by checking out individual reviews of software included in the suite, such as Norton 360, Norton Internet Security and Norton Mobile Security. PCMag.com and Computer World are among a handful of sites that review Norton One; Computer World provides more details and insight. The reviewer likes the program's startup manager, which helps boost your computer's performance by advising which programs to run when you boot up the machine.

Norton 360 (for PCs) has "tune-up" tools to optimize your computer's performance by automatically cleaning up files and preventing crashes. Computer World's reviewer notes that "despite of all these tools, my PC took no performance hit from the use of Norton. Until I wanted to use it, I didn't even notice it was there." PCMag.com, while it gives Norton One an Editors' Choice award, recommends the product "for a harried parent with no time to manage security." For those needing less support, PCMag.com likes Norton 360 Multi-Device ($40 for 3 PCs) or McAfee All Access (*Est. $100 for unlimited devices) which is also a favorite of Computer World.

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Our Sources

1. Computerworld.com

Review Credibility: Excellent This lengthy and detailed review compares McAfee All Access, Norton One, Trend Micro Titanium Maximum Security 2012 and Webroot SecureAnywhere Complete. The reviewer likes Norton One's features and support, recommending Norton and McAfee.

Review: 4 Security Suites That Protect All Your Devices, Preston Gralla, Sept. 6, 2012

2. PCMag.com

Review Credibility: Excellent PCMag.com's glowing review of Norton One is shorter than other reviews of antivirus software. The software isn't tested and the article provides a useful overview of its features and functionality.

Review: Norton One, Neil J. Rubenking, April 4, 2012

3. Macworld (U.K.)

Review Credibility: Very Good Cliff Joseph's single-product review for Norton One is not very detailed, but it describes the setup and features well. It recommends Norton One for its outstanding customer service.

Review: Norton One Review, Cliff Joseph, June 12, 2012

4. Download.com

Review Credibility: Good CNET's Download.com provides an overview but not a review of Norton One, highlighting the software's comprehensive security and tech support.

Review: Norton Gets Personal with One, Seth Rosenblatt, Feb. 15, 2012

5. TechRadar.com

Review Credibility: Good TechRadar gives Norton One 4 out of 5 stars for the software's superior service, clear interface and comprehensive coverage. It notes that the five-device mobile security may not be enough to cover a household's many smartphones and tablets, however.

Review: Symantec Norton One Review, Matt Hanson, April 20, 2012

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