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Cablevision Optimum Online

$30 per month
Reviewed
April 2013
by ConsumerSearch
Cablevision Optimum Online

Pros
  • Very high speed for cable
  • High customer satisfaction
  • Reliable connections
Cons
  • Not available everywhere

Bottom Line

Cablevision Optimum Online provides fast and reliable Internet service to people living in the Northeast, primarily in the tri-state area. Its basic service package offers a respectable 15 Mbps download speed and higher-tier packages increase this significantly. Optimum Online scores well for customer satisfaction, in part because it includes Internet security software in all its packages.

Plans and Speed

Boost for extra speed. Cablevision Optimum Online offers a basic-plan 15 Mbps download speed; an Optimum Boost option increases that up to 50 Mbps download and costs an extra $15 per month. At PCMag,com, Optimum Online comes in seventh place among ISPs nationwide in speed tests, and editors give this service good marks for reliability. Cablevision is primarily available in the Northeast.

Features

Internet security suite included. Optimum Online provides more than 50,000 hotspots for Wi-Fi connection in the tri-state area. After your first connection, you'll be automatically connected whenever you're in a Cablevision hotspot. Subscribers get five email accounts, each with 2 GB of storage space. In addition to email virus protection, all Optimum Online service packages include the Total Defense Internet security suite that includes antivirus, firewall and parental controls software.

TopTenReviews.com editors give Optimum Online 8.2 points out of 10, but say the company doesn't offer DSL or dial-up services for those in rural areas.

Customer Satisfaction

Not much information. In the extensive Internet customer survey conducted by J.D. Power and Associates, Cablevision Optimum Online performs strongly in the East region where its main geographic coverage is located. There aren't enough subscriber reviews at BroadbandReports.com to form a consensus.

Our Sources

1. J.D. Power and Associates

Review Credibility: Excellent Now in its 15th year, this survey measures customer satisfaction with high-speed Internet services based on answers from more than 20,500 subscribers. Optimum Online performs strongly in the East region, where its main geographic coverage is located.

Review: 2012 U.S. Residential Internet Service Provider Satisfaction Study, Editors of J.D. Power and Associates, Oct. 15, 2012

2. ConsumerReports.org

Review Credibility: Excellent ConsumerReports.org surveys more than 62,000 subscribers in 2012 and uses the results to rate ISPs on value, reliability, connection speed and customer support. Cablevision Optimum Online is among the Internet services covered.

Review: Internet Service Ratings, Editors of ConsumerReports.org, May 2013

3. PCMag.com

Review Credibility: Very Good PCMag.com's annual readers' choice Awards give Cablevision Optimum Online good marks for reliability, but downgrade the company on fees. It ranks fourth among cable companies and is in fifth place overall.

Review: Readers' Choice Awards 2012: ISPs, Routers, and Network Attached Storage (NAS) for the Home, Ben Gottesman, April 30, 2012

4. PCMag.com

Review Credibility: Very Good PCMag.com measures speed results for ISPs nationwide using readers' tests. Cablevision Optimum Online comes in seventh out of the top 15 providers.

Review: The Fastest ISPs in the U.S. 2011, Eric Griffithq, Aug. 31, 2011

5. TopTenReviews.com

Review Credibility: Good Cablevision Optimum Online scores 8.2 out of 10 points here, but editors dislike its limited geographic coverage -- it's available only in metropolitan New York and the Rocky Mountain states -- and that it doesn't provide DSL or dial-up options. Editors quote third-party tests that show Optimum Online delivers on its promised speeds.

Review: Optimum Online , Editors of TopTenReviews.com, Not dated

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