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Wow! Cable

*Est. $40 per month
Reviewed
April 2013
by ConsumerSearch
Wow! Cable

Best regional cable ISP

Pros
  • High level of customer satisfaction
  • Excellent customer service
  • Five free email accounts, 10 MB personal web space
Cons
  • Available only in the Midwest
  • Security software costs extra with budget plans

Bottom Line

For $40 per month, Wow! Cable Internet customers in the Midwest get a downstream speed of 2 Mbps; other plans offer up to 50 Mbps download speed (*Est. $90 per month), but not all are available throughout the region. Most users are happy with the ISP's tech support, customer service and reliability.

Plans and Speed

Multiple plans at multiple speeds. Wow! Cable's subscription plans start at a download speed of 2 Mbps, which the company says is suitable for casual users. The 15 Mbps package (*Est. $50 per month) is the most popular. The fastest package offers 150 Mbps download and 5 Mbps upload speed, comparable to the maximum downstream speeds of this ISP's rivals. Wow! earns high marks for reliability in ConsumerReports.org's survey of Internet service users.

Features

Free web storage and email addresses. All Wow! Internet service plans come with five email accounts, 1 GB of message storage space per email address and 10 MB of personal web storage. Wow! Cable includes its security suite free only in the upper-tier packages, but it's available to all other subscribers for $2 per month. The security software includes the usual antivirus and anti-spyware features as well as blocking tools for pop-ups and spam. An extra $8 per month buys access to a variety of Internet subscription and entertainment sites.

Customer Satisfaction

High scores. Wow! Cable excels in customer satisfaction; its Internet service consistently gets high marks for reliability, service and customer support. In J.D. Power's extensive 2012 survey of Internet users' customer satisfaction, Wow! tops the rankings in the North Central area, the only U.S. region where it provides Internet services. At BroadbandReports.com, Wow! Cable's six-month average customer service rating is almost 80 percent. Subscribers are generally happy with the ISP's services, but its technical support gets mixed reviews.

Our Sources

1. ConsumerReports.org

ConsumerReports.org ranks high-speed ISPs based on responses to its annual telecom survey conducted in 2010. About 70,000 subscribers participated, rating their ISPs on value, reliability, connection speed and customer support. The ratings chart provides feedback on ISPs -- including cable, fiber, DSL and satellite -- but is available only to subscribers.

Review: Internet Service Ratings, Editors of ConsumerReports.org, May 2011

2. J.D. Power & Associates

In J.D. Power's 2010 customer satisfaction survey, ISPs are rated on overall satisfaction, performance and reliability, cost of service, customer service, billing, and offerings and promotions. The survey divides the U.S. into four geographical regions: East, South, North Central and West. Wow! tops the rankings in the North Central area, the region of the country where it provides Internet services.

Review: High Speed Internet Service Provider Ratings, Editors of J.D. Power and Associates, Oct. 28, 2010

3. BroadbandReports.com

Customers give Wow! an average rating of 82 percent over the past six months, with connection reliability and value receiving the highest marks. One user says, "CS is a pleasure to deal with, and they are very helpful and knowledgeable. To top it off, they gave me a break on their monthly charges. Yet again more value for the money."

Review: All Reviews of Wow Internet and Cable, Contributors to BroadbandReports.com, As of Oct. 2011

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