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Massachusetts Mutual Life

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Pros
  • High financial stability ratings
  • Low customer complaints
  • Wide range of life insurance products
Cons
  • Other insurers might have better rates for certain policies, individuals

Our Sources

BBB Reliability Report for Massachusetts Mutual Life Insurance Company,

Massachusetts Mutual earns an A+ rating for trustworthiness from the Better Business Bureau (BBB). Its headquarters location has logged 11 customer complaints with the BBB during the past three years. This report gives general information about how they were resolved.

Massachusetts Mut Life Ins Co,

In this database (searchable by insurance company), the National Association of Insurance Commissioners (NAIC) rounds up customer complaints that have been filed with state insurance commissions nationwide. In its "closed complaint ratio report," Massachusetts Mutual posts an extremely small number of individual life insurance complaints.

Strongest and Weakest Lists,

With a financial strength rating of A, Massachusetts Mutual ranks as one of the strongest life insurance companies in the U.S. here (free registration required). That rating is noteworthy because Weiss Ratings is considered one of the strictest of the agencies that provide financial ratings for insurance companies, and it doesn't accept payments from the companies it reports on.

Standing the Test of Time, July 2009

In this report, A.M. Best lists insurance companies that have earned top financial strength ratings for 50 or 75 years. Mass Mutual makes the 50-year list, and it maintains the highest possible rating here (A++).

Fitch Ratings,

Mass Mutual earns a AA+ insurer financial strength rating from Fitch, just shy of the highest AAA rating. This rating indicates a "very strong capacity" to meet its financial obligations. You must register to see or search the ratings, but that's free.

Insurance Financial Strength Ratings,

At Moody's, Mass Mutual earns a Aa2 financial strength rating. "Long-term risks appear somewhat larger" than with a top-rated Aaa company, but companies with this rating are still "high-grade companies." Free registration is required to use the site.

Insurance Rating List: Life,

Mass Mutual earns Standard & Poor's AA+ rating for long-term financial strength -- just below the highest rating of AAA. This rating places Mass Mutual in the category of "high-grade companies" with "excellent financial security." Like other rating sites, you must register to get access, but that's free.

Review: Mass Mutual Insurance,

Half of the people who post reviews here for Mass Mutual say they are "extremely satisfied" with the company. A third say they're "very unsatisfied" -- which is actually a low percentage for this website, where people seem to post reviews mostly when they have a complaint. Twenty-seven of the reviewers say they have life insurance policies with Mass Mutual, while another 20 or so say they have health or other policies.