Pioneer Review

Updated April 30, 2013
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pioneer telephone

Pioneer (Est. 2.7 cents per minute) is one of the oldest long-distance companies for those living in much of the United States, and it competes well with ECG, the top-rated long-distance company. While Pioneer has a low 2.7-cent state-to-state rate, reviewers point to the company's one-minute billing increments as its major drawback -- in other words, a call lasting one minute and one second gets billed at two minutes.

Plans and PricingProsCompetitive per-minute pricing, Variety of plans, Discount for calling other Pioneer customersConsNot available in all areas, Extra charge for paper billing, Billing by the minute

Customer Service

Average customer support. As with ECG, your location must be served by a current or former Baby Bell company (like Verizon or AT&T), so about 15 percent of the country won't be able to access Pioneer. Customer service is available by toll-free phone Monday to Friday, or anytime by email or fax.

Our Sources

1. SaveOnPhone.com

Long-Distance Phone Service Comparison, Editors of SaveOnPhone.com, Not dated

SaveOnPhone.com says it monitors about 350 long-distance plans as the basis for this top 10 list. Pioneer ranks second, based on cost, customer service and the company's special rates for calls between Pioneer subscribers.

2. TollChaser.com

Continental State-to-State Long Distance Phone Rate Comparison, Editors of TollChaser.com, Not dated

The prices in the TollChaser.com rankings chart include the universal service fund fees that increase the advertised rates, giving a more accurate picture of the user's actual cost. The chart ranks Pioneer's Rate Buster plan second and its Talk Cents plan seventh.

3. Dial-Abroad.org

Long Distance Comparison and Reviews, Andy Gray, Not dated

Phone professional Andy Gray maintains this website dedicated to cheap phone services, including long-distance, VoIP and toll-free number providers. Comparison charts are provided. Pioneer gets an Editor's Choice designation for its good overall rates and customer service.

4. Calling-Plans.com

Cheap Long Distance Phone Plans, Editors of Calling-Plans.com, Not dated

Rated solely on cost, Pioneer comes in at first in Calling-Plans.com's list of long-distance phone providers.