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Telna

Est. 4.8 cents per minute
Reviewed
June 2013
by ConsumerSearch
Best long distance service

Best international long-distance service

Pros
  • Best international rates
  • Best rates to Alaska and Hawaii
  • Charges in one-second increments
Cons
  • Mixed reviews for voice quality
  • No paper billing option

Bottom Line

Telna (Est. 4.8 cents per minute) has higher-than-average domestic long-distance phone rates but is the most affordable plan if you make a lot of international calls or you call Alaska or Hawaii frequently from the other 48 states. You can call some countries for the same rate that you'd pay domestically. Reviewers say a great advantage of Telna is that users are charged per second, while other companies charge in increments ranging from six seconds to one minute.

Plans and Pricing

Increments of one second. Although its domestic rate is higher than ECG's, you can call many countries (including Australia, Germany, Japan and the U.K) for the same per-minute fee. Unlike its competitors, which charge in increments between six seconds and one minute, Telna's increments are of one second, so you pay only for the actual call time.

There are no monthly fees or minimum usage charges. However, you must pay your bill automatically each month with a credit card or direct debit. You have about three days to review your online bill before your card is charged. Telna also provides a special access number that will allow you to make international calls with your cell phone.

Customer service

Paper billing extra.While most users who review Telna's service appear satisfied, more than a few note inconsistent sound quality, and some users say customer service isn't great. Another drawback is that there's no pay-by-check option, although you can request a paper bill, which will cost you 99 cents per month.

Customer service is available through phone and email, and you can download the rates tables as well as other useful documentation from their website.

Where To Buy

Our Sources

1. SaveOnPhone.com

SaveOnPhone.com keeps tabs on about 350 long-distance plans. It rates Telna third overall, but it is best for people who make a lot of international or in-state long-distance calls, and those who make very brief calls. The editors also point out that Telna has excellent rates for Hawaii residents, something not offered by every long-distance provider.

Review: Long Distance Phone Service Comparison, Editors of SaveOnPhone.com, Not dated

2. TollChaser.com

The prices in the TollChaser.com rankings chart include service fees that increase the advertised rates. This provides a more accurate picture of a service's actual cost. It ranks Telna (listed under its former name of 3U Telecom) 17th overall. There's no review capsule here, but there is some helpful statistical data.

Review: Continental State-to-State Long Distance Phone Rate Comparison, Editors of TollChaser.com, Not dated

3. Dial-Abroad.org

The editors of Dial-Abroad.org award Telna full marks for its service, highlighting that its billing increments are in one-second increments. Telna's international rates are among the lowest of all the phone services reviewed.

Review: Long Distance Comparison and Reviews, Editors of Dial-Abroad.org, Not dated

4. 1+ Call Saver

This site receives commissions from some of the companies listed, but it says it is unbiased. These rankings appear to favor plans without monthly fees, even if the per-minute charges are relatively high. Telna, under its previous name of 3U Telecom, ranks fifth on the chart.

Review: Best Bets: Residential, Editors of 1CallSaver.com, Not dated

Long Distance Phone Service Runners Up:

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