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Total Call International

Est. 3.9 cents per minute
Reviewed
June 2013
by ConsumerSearch
Total Call International

Long-distance service, national availability

Pros
  • Best alternative if you're not served by ECG or Telna
  • Good international prices
  • Multilingual customer service
Cons
  • Higher domestic rates than other companies
  • Slow startup process for some
  • Billing and payments online only

Bottom Line

If you live in the 15 percent of the United States that isn't served by a larger company like AT&T or Verizon, reviewers say your best option for long-distance phone service is Total Call International (Est. 3.9 cents per minute). The company has better international rates than ECG, and customer service has six language options, including Spanish. It bills in six-second increments, while several other companies bill in one-minute increments.

Plans and Pricing

More expensive but available nationwide. The company bills in six-second increments, while many other companies bill in one-minute increments, and there is an 18-second minimum call time per phone call. It also offers a plan that costs 2.9 cents per minute, but there is a $15 monthly fee, so it's a better deal only if you make a lot of long-distance calls. You'll pay more on average for domestic calls than you would with the most-recommended service for the other 85 percent of the United States, ECG (Est. 2.5 cents per minute) .

Customer Service

Available in six languages. The company's customer service is unusual in that support is available in six languages: English, Spanish, Japanese, Vietnamese, Tagalog and Arabic. You can access customer service through phone and email six days a week.

Where To Buy
 

Our Sources

1. SaveOnPhone.com

SaveOnPhone.com says it keeps track of about 350 long-distance plans as the source for its top-10 chart. At No. 4, Total Call International isn't rated highest overall, but it's best for the 15 percent of the United States that isn't served by Baby Bells like Verizon or AT&T. The editors are impressed that the customer service is available in six languages

Review: Long Distance Phone Service Comparison, Editors of SaveOnPhone.com, Not dated

2. 1+ Call Saver

This site gets commissions from some of the companies it lists, though it says it is unbiased. These rankings appear to favor plans that don't have any monthly fees, even if the per-minute charges are relatively high. The company ranks third on the chart.

Review: Best Bets: Residential, Editors of 1CallSaver.com, Not dated

3. Calling-Plans.com

Rated solely on cost, Total Call International comes in at fifth place in this list of-long distance providers. The editors recommend it particularly for businesses.

Review: TCI: Total Call International , Editors of Calling-Plans.com, Not dated

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