Unitel is a long-distance provider that impresses reviewers with very low state-to-state rates. At 2.5 cents per minute, Unitel's are the same as ECG, the top-rated discount company. But Unitel charges a higher monthly fee of about $3, in addition to a 98-cent recovery fee (this is typical among budget carriers to help subsidize the low rates). The monthly fee is only $2 if you opt for paperless billing, and it is waived entirely for customers who make more than $20 in calls during the month. Some users report a bit of confusion over billing, and customer service, though good, isn't rated as highly as at other companies. Unitel's in-state rates, reviewers add, tend to be higher, though prices vary. International rates are low, though not always as cheap as Telna (*Est. 4.8 cents per minute) .
Unitel is frequently on reviewers' radar, though not every site rates the company in the top three. Sources such as SaveOnPhone.com and PhoneDog.com give feedback about its pricing and customer service, and Unitel ranks on charts found at TollChaser.com and LongDistanceSmart.com.
SaveOnPhone.com says it monitors about 350 long-distance plans as the basis for this top-10 list. Unitel ranks eighth here. Though SaveOnPhone.com's editors have little bad to say about "one of the most popular calling plans in the country," Unitel's customer service wait time is cited as higher than that of most other companies.
Review: Long-Distance Phone Service Comparison, Editors of SaveOnPhone.com
PhoneDog.com provides summaries of long-distance companies and plans, with numerous customer reviews. More than 50 users give Unitel high average scores, though customer service and billing aren't ranked quite as high.
Review: Unitel 2.5, Editors of and contributors to PhoneDog.com
The prices in the TollChaser.com rankings chart include the universal service fund fees that increase the advertised rates, giving a more accurate picture of the user's actual cost. Unitel plans are rated in third and eighth places.
Review: Continental State-to-State Long-Distance Phone Rate Comparison, Editors of TollChaser.com