Sold exclusively over the Internet, Bed in a Box memory foam mattresses offer many of the benefits of the popular Tempur-Pedic brand for less. Like their pricier competitors, Bed in a Box mattresses conform to the body, relieve pain and isolate motion. Their less dense foam also reduces many of the problems of Tempur-Pedic mattresses, such as sleeping hot and impeded movement. However, they aren't as durable and their warranty is shorter.
Lower density. Bed in a Box mattresses aren't as dense as higher-priced brands like certain Tempur-Pedic models, which has both advantages and disadvantages. According to SleepLikeTheDead.com, owners say Bed in a Box models are much less likely to trap body heat and are easier to move on. This makes them better for sex than Tempur-Pedic, though still not as good as most innerspring and latex mattresses. However, they aren't quite as good as Tempur-Pedic models at relieving back pain and eliminating pressure points during sleep; even so, most users say the mattress does relieve pain. And despite its lower density, Bed in a Box does as well as Tempur-Pedic at isolating motion, so sleeping partners don't wake each other. On the downside, they also tend to emit an unpleasant smell when new.
We don't see as many reviews on other sites for Bed in a Box as for the better-known Tempur-Pedic brand. Yet there are more than 450 owner posts at Viewpoints.com, where Bed in a Box earns an average 4.9 points out of 5 for comfort. One reviewer compares the feel to "sleeping on a cake made out of cumulus clouds and whipped cream."
A less expensive alternative. Bed in a Box costs much less than some other memory foam brands like Tempur-Pedic: Queen sizes range from $650 to $2,000 versus $1,100 to $7,500. At SleepLikeTheDead.com, 30 percent of owners consider the mattress to be a good value because it offers many features of higher-priced brands for less. However, its lower cost may involve some tradeoffs in durability. Bed in a Box backs its mattresses with a 20-year warranty that's prorated after the first 10 years. This is typical for a memory foam mattress, but isn't quite as good as Tempur-Pedic's 25-year warranty. Coverage for sagging is also less generous; the indentation must be at least 1 inch within the first five years and 1.25 inches after that.
Because Bed in a Box mattresses are sold only online and can't be tested before purchase, a good return policy is crucial. The manufacturer offers a 100 percent money-back guarantee, including the costs of return shipping. However, owners are required to give the mattress at least a 60-day trial before returning it. After that, it can be returned any time in the next 60 days. Owners generally give Bed in a Box good ratings for customer service, and the company has had no complaints from the Better Business Bureau for several years.
Not the most durable brand. According to SleepLikeTheDead.com, Bed in a Box mattresses have an average lifespan of six years. This is typical for memory foam mattresses as a whole, but not nearly as good as the 10-year average lifespan reported for Tempur-Pedic mattresses. At first blush, this appears to conflict with the owner reviews at Viewpoints.com that give this brand an overall rating of 4.8 out of 5 for durability. Yet on closer examination, it turns out that many of these ratings come from owners who have had their mattresses for only a few weeks and are judging it based on their impressions of its overall quality.
Among owners who have had the mattresses longer, some grumble about durability. Several reviewers say that indentations developed within the first few months, and one complains that after six months, "the foam compresses so much at night that by 3am I feel like I am lying on a cement slab." On the other hand, a few users say their mattresses still feel like new after one to five years. Rotating the mattress regularly appears to help maintain its comfort and support.
Review Credibility: Excellent This site compiles information about mattress satisfaction from more than 16,000 owner posts. Editors analyze mattress reviews in great detail, comparing customer ratings for each brand on criteria such as comfort, affordability and durability. The Bed in a Box brand gets a rating of 86 percent satisfaction overall based on more than 300 critiques, making it the top-rated brand for all mattresses. Owners love Bed in a Box for its comfort, value and customer service, but do report some problems with odor.
Review: Bed in a Box Mattress Review, Ratings & Comparisons, Editors of SleepLikeTheDead.com, Jan. 20, 2013
Review Credibility: Good Viewpoints.com has more than 450 owner reviews for six models of Bed in a Box mattresses. Overall scores for this brand range from 94 to 99 out of 100, which is higher than scores for the popular Tempur-Pedic brand. On a 5-point scale, owners give the brand as a whole 4.9 points for comfort, 4.8 points for durability and support, and 4.7 points for firmness.
Review: BedInABox.com Mattresses, Contributors to Viewpoints.com, As of April 2013