The biggest advantage of the Simmons Beautyrest line is its superior motion isolation provided by its signature pocket-coil design. These mattresses are very comfortable and supportive when new, but they often begin to sag within a few years, becoming less supportive and even painful to sleep on. Simmons' warranty is average for an innerspring mattress, but the company gets more complaints about its service than any other.
Very comfortable, at first. Owners of Simmons Beautyrest mattresses say they're very comfortable when new, providing good support that minimizes pressure points, reducing pain and improving sleep quality. Professional tests say the Beautyrest mattress provides better support for side sleepers than for back sleepers, but premature sagging tends to undermine their long-term supportiveness. At least 16 percent of owners experience pain, usually in the back, as a result of a sagging mattress. Another 10 percent find the mattress uncomfortably firm or uncomfortably soft, but with a good range of firmness levels to choose from, consumers should be able to avoid that problem by shopping carefully.
One strong suit of the Simmons Beautyrest is its ability to isolate motion. Mattresses are constructed with each spring encased in its own fabric pocket, so less movement transfers across the bed. This makes them more couple-friendly in one way, since partners are less likely to disturb each other at night, but it also eliminates much of the bounciness that makes innerspring mattresses good for sex. As for temperature, it's not a problem for most users: Only about 6 percent say the mattresses feel uncomfortably warm at night. This problem is most common with models that have a thick pillow top or contain a lot of memory foam.
Don't expect great service. Simmons Beautyrest mattresses come in a wide range of styles and prices. The basic Classic model can cost as little as $880 for a queen size, while the top-of-the-line Beautyrest Black may cost more than $5,000. These are list prices and sales are common, so the price you pay should be considerably less. Beautyrest owners don't often grumble about the price, but they do complain at length about Simmons' customer service, especially for warranty claims.
The warranty on Beautyrest mattresses is typical for an innerspring. Lower-priced models are covered for 10 years while high-end models are covered for 20 years, prorated after the first 10 years so the customer pays a share of the repair costs. The most common problem with mattresses is sagging and the Simmons warranty covers this, but only if the mattress has developed an indentation at least 1.5 inches deep.
Although this is typical coverage, many customers consider it inadequate. Moreover, reviews at Viewpoints.com report a variety of additional service problems. After paying $100 to return the old mattress, one owner received a defective replacement that began falling apart within two weeks. Another was denied coverage because of three tiny stains on the mattress cover. And these don't appear to be isolated complaints. Simmons' current rating of C with the Better Business Bureau is the lowest grade for any major mattress manufacturer, and most grievances concern warranty and quality-control problems.
Premature sagging is common. Many innerspring mattresses have issues with sagging, and the Beautyrest line is no exception. At least one in four owners say that within a few years, their mattresses began to sag or develop impressions from the weight of their bodies. Posts at Viewpoints.com report sagging problems starting anywhere from five months to five years after purchase. Models with a thick pillow top or comfort layer are most prone to sagging, while firm ones hold up better; one owner at Viewpoints.com who bought "the firmest mattress Simmons had on the market" says that after 13 years, "it is still as firm as the day we bought it."
However, even the firmest models in the Simmons Beautyrest line are one-sided, which means they can't be flipped to extend their lifespan. Owners tend to keep this mattress about six years, and reduced comfort or support due to sagging is the most common reason for replacing it. This puts the longevity of a Beautyrest mattress pretty close to the average for innersprings.
Review Credibility: Excellent This site compiles information about mattress satisfaction from more than 16,000 owner posts. Editors analyze mattress reviews in great detail, comparing customer ratings for each brand on criteria such as comfort, affordability and durability. The Simmons Beautyrest brand gets a 63 percent satisfaction rating overall based on more than 540 critiques, which is just above average for innerspring mattresses. Users typically love the mattress at first, saying it's comfortable, improves their sleep and isolates motion well. However, premature sagging is a common problem that eventually makes the mattress uncomfortable.
Review: Simmons Beautyrest Mattress Review & Ratings, Editors of SleepLikeTheDead.com, Feb. 16, 2013
Review Credibility: Excellent In its first-ever lab test of mattresses, ConsumerReports.org editors evaluate support by measuring the natural curve of the spine on people with different body types and how well each mattress maintains that curve as testers lie on their backs and sides. They also use weights to test firmness, and check durability by running a roller across each mattress 30,000 times. Two Simmons Beautyrest models are among the six innerspring mattresses tested.
Review: Mattresses, Editors of ConsumerReports.org, March 2013
3. Choice magazine
Review Credibility: Very Good Australia's Choice magazine polls 3,500 readers to see how satisfied they are with their mattresses. Some of the brands covered, including Simmons, are also sold in the U.S. Collectively, all Simmons models get average ratings; 76 percent of owners say they're satisfied with their mattress and 80 percent say it has improved their sleep. However, only 42 percent say they would definitely buy a Simmons again.
Review: Mattress Survey, Tanya Fong, June 6, 2010
4. Good Housekeeping
Review Credibility: Good This online video notes that making exact comparisons between mattress models is difficult and briefly discusses the pros and cons of different mattress types. Although few specific brands are mentioned, editors do recommend the Simmons Beautyrest as a good choice for people who are kept awake by a partner's tossing and turning. As the video explains, coils in this mattress are "individually encased in fabric pockets to reduce the transfer of motion, so you feel less movement around you."
Review: How to Shop for a Mattress, Editors of Good Housekeeping, Not dated
Review Credibility: Good Simmons Beautyrest mattresses get an overall rating of 74 points out of 100 from more than 90 owner reviews at Viewpoints.com. On average, users give the mattress 4 points out of 5 for comfort, support, firmness and durability. These posts tend to support the findings at SleepLikeTheDead.com: The mattress is often very comfortable at first, but it may begin to sag within six months to five years. Once this happens, many users say, it actually becomes painful to sleep on. There are also several complaints about Simmons' warranty service.
Review: Simmons Beautyrest Mattresses - All Types Reviews, Contributors to Viewpoints.com, As of April 2013