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Tempur-Pedic

MSRP $1,100-$7,500
Reviewed
April 2013
by ConsumerSearch
Tempur-Pedic Classic

Best memory foam mattress

Pros
  • Contours to body and isolates motion
  • Can reduce pain
  • Excellent warranty
Cons
  • Costs more than other foam mattresses
  • Hard to move on; not good for sex
  • Retains body heat

Bottom Line

If you like a mattress that molds itself to your body, Tempur-Pedic is a good choice. Most owners find this brand comfortable and supportive, although not necessarily more so than other memory foam mattresses. While Tempur-Pedic's body-hugging material can reduce pain and improve restful sleep, it also retains body heat and is hard to move on. Compared to other memory foam models, Tempur-Pedic costs more but also offers a longer lifespan and a better warranty.

Comfort

Comfortable for most owners. Tempur-Pedic gets overall ratings between 80 and 90 percent, and many owners say the mattress has improved the quality of their sleep. It's also great at isolating motion. Compared to lower-priced brands like Bed in a Box, Tempur-Pedic is the best at doing what memory foam mattresses are designed to do: contour to the body. This feature is good for pain relief, with about one in five users saying they find it helpful. However, Tempur-Pedic mattresses do only a mediocre job of supporting the spine in a natural position in two separate lab tests, and SleepLikeTheDead.com finds that they earn only average scores among memory foam brands for overall satisfaction.

This may be because the drawbacks of memory foam are more common for Tempur-Pedic mattresses than for its competitors. About 15 percent of users find it difficult to move around on this mattress and at least 10 percent say it traps body heat, making it uncomfortably warm to sleep on. Its clinginess also makes it less suitable for sex, and like other memory foam brands, it has a distinctive new-mattress smell that many owners find unpleasant. Interestingly, all these problems are less common for Tempur-Pedic's lowest-priced Simplicity collection than for its pricier lines.

Value

Expensive. In customer surveys, price satisfaction is Tempur-Pedic's weakest point. Its lowest-priced model, the Tempur-Simplicity, costs $1,100 for a queen size, and the top-of-the-line GrandBed is priced at $7,500. Even though most users say they like the mattress and would definitely buy it again, they aren't happy with the price they paid. Other brands of memory foam like Bed in a Box rate as well or better on comfort and cost significantly less.

Even so, Tempur-Pedic offers some advantages for its high price tag: good customer service and a 25-year warranty prorated after 10 years. The warranty covers sagging, the most common problem with mattresses, and requires an indentation of only 0.75 inch before coverage kicks in. Owners also find that customer service representatives are knowledgeable and helpful, both during and after purchase. The company's return policy, however, gets mixed ratings. Users dislike the shipping fees, but can return the mattress for exchange or refund within 90 days.

Durability

Lasts 10 years, on average. According to SleepLikeTheDead.com, owners keep their Tempur-Pedic mattresses about 10 years. This is a longer-than-average lifespan for both mattresses in general and memory foam models. Moreover, only about 10 percent of users report that their Tempur-Pedic mattresses began to sag or soften within four years of purchase; 22 to 40 percent of innerspring owners report premature sagging. Tempur-Pedic's lowest-priced Simplicity line gets the best overall scores for comfort, but is less durable than either its higher-priced mattresses and less expensive competitors like Bed in a Box.

In addition, some doubt has been cast on the overall durability of Tempur-Pedic mattresses. When testers rolled barrels across the Tempur-Pedic Cloud to simulate years of sleepers moving around on it, they found that it grew significantly softer with use and the foam actually tore during evaluation. Yet the mattress holds up very well in a separate lab test, and a customer satisfaction survey gives Tempur-Pedic mattresses excellent marks for durability.

Where To Buy
Sleep Innovations 12-Inch SureTemp Memory Foam Mattress 20-Year Warranty, Queen

 (1,639 reviews)
Buy new: $1,899.99 $392.30   4 Used & new from $350.00

In Stock. Eligible for FREE Super Saver Shipping

 
Featured StoresStore RatingNotesTotal Price
SearsSears rated 3.15 (1347 reviews)1,347 store reviewsIn Stock. Save 50-60% off Mattresses$599.00
 

Our Sources

1. SleepLikeTheDead.com

Review Credibility: Excellent This site compiles information about mattress satisfaction from more than 16,000 owner posts. Editors analyze mattress reviews in great detail, comparing customer ratings for each brand on criteria such as comfort, affordability and durability. The Tempur-Pedic brand gets an 81 percent overall satisfaction rating based on more than 1,675 critiques, which is average for memory foam mattresses. Owners find Tempur-Pedic's durability, warranty and overall reputation to be above average, but this brand gets more complaints about price, heat retention and difficulty of movement than other memory foam mattresses.

Review: Tempur-Pedic Beds, Editors of SleepLikeTheDead.com, April 4, 2013

2. ConsumerReports.org

Review Credibility: Very Good In its first-ever lab test of mattresses, ConsumerReports.org editors evaluate support by measuring the spine's natural curve on people with different body types and how well each mattress maintains that curve as testers lie on their backs and sides. Firmness is tested with weights and a roller is run across each mattress 30,000 times to check durability. The Tempur-Simplicity is one of six memory foam mattresses tested.

Review: Mattresses, Editors of ConsumerReports.org, March 2013

3. Choice magazine

Review Credibility: Very Good Australia's Choice magazine polls 3,500 readers to see how satisfied they are with their mattresses. Some of the models covered, including Tempur-Pedic -- known simply as Tempur in Australia -- are also sold in the U.S. This brand earns the highest ratings overall, with 88 percent of owners saying they're satisfied and another 88 percent saying the mattress has improved their sleep. However, only 64 percent say they'd definitely buy it again, possibly because the brand is relatively pricey.

Review: Mattress Survey, Tanya Fong, June 6, 2010

4. Which? magazine

Review Credibility: Very Good Which? magazine, the U.K. counterpart to ConsumerReports.org, tests mattress support by having several people with different body types lie on each model and measuring their spinal alignment in various sleeping positions. Editors also roll barrels across the mattresses to test their durability, and measure bounciness, water absorption and stability. One Tempur-Pedic mattress is included in the latest round of testing, but most of the products aren't available in the U.S.

Review: Mattress Reviews, Editors of Which? magazine, As of April 2013

5. Which? magazine

Review Credibility: Good In addition to its tests of specific mattress models, Which? magazine reports on the best mattress brands in the U.K. Editors survey nearly 8,000 mattress owners, asking them to rate their mattresses on comfort, value and durability. Of the 19 brands included, Tempur-Pedic (known as Tempur in the U.K.) is one of only three that are available in the U.S.

Review: Mattress Reviews, Editors of Which? magazine, As of April 2013

6. Viewpoints.com

Review Credibility: Good Viewpoints.com has more than 1,150 reviews for 17 different Tempur-Pedic models, with overall scores ranging from 76 to 99 out of 100. On a 5-point scale, owners give the brand as a whole 4.4 points for comfort, firmness and support, and 4.5 for durability.

Review: Tempur-Pedic Mattresses, Contributors to Viewpoints.com, As of April 2013

7. Buzzillions.com

Review Credibility: Good Tempur-Pedic is one of the few mattress brands that receive a significant number of user reviews here. The brand gets an overall rating of about 4.5 stars out of 5, with the vast majority of owners saying that Tempur-Pedic mattresses are comfortable and supportive. However, a few complain that the mattresses feel too hard or stiff and have an unpleasant odor when new.

Review: Tempur-Pedic Mattresses, Contributors to Viewpoints.com, As of April 2013

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