The Panasonic NN-H965WF is the only microwave we've seen that's both big enough and accurate enough to defrost an entire turkey evenly. It combines a generous capacity (2.2 cubic feet) with inverter technology, which reviewers say delivers exceptionally even heat. It also offers a wide array of cooking options -- too many for some users, who say they'd prefer fewer and simpler controls. Its biggest weakness, however, is durability; we saw several complaints about breakdowns.
Very even heat. In professional tests, the Panasonic NN-H965WF gets very good scores for quick, even heating and defrosting. Users particularly love its defrosting capabilities, saying it thaws meat evenly without cooking it. They also find the Panasonic's cooking sensors very accurate. One reviewer at Walmart.com says the microwave reheated a dinner plate with several different items to perfection: nothing too hot, nothing too cold. Professional testers note that this microwave oven is a bit loud compared to other microwaves its size, but most users don't have a problem with the noise level.
Loaded with features. In addition to its inverter technology, the Panasonic NN-H965WF includes cooking sensors for nine different menu items, plus a sensor reheat mode. It also has a wide variety of special cooking cycles with detailed prompts, which can be set to run in English, Spanish or French. One of the features users love most about this microwave oven is its huge capacity; one owner at Walmart.com chose it specifically because it was the only microwave that could rotate a 9-by-13 casserole dish. One feature the Panasonic lacks is a trim kit, so it can't be installed as a built-in microwave.
Could be simpler. Reviews are divided on how easy the Panasonic NN-H965WF is to use. One Walmart.com reviewer really likes that all you need to do to run it is punch in the time and push start, since a surprising number of microwaves require some additional button to be pushed first. However, several users say the Panasonic has too many fancy features that are complicated to use. Owners particularly dislike the scrolling menus, which they find slow and tedious. Many reviewers also complain that the microwave's door latch is extremely stiff, making it hard to open and close.
A few weak spots. Although some owners say this microwave oven has given them years of good service, others complain that it broke down within a year or two. A common problem is that the door latch breaks and the door can no longer be closed. Other users report problems with the magnetron and the control panel. One of the biggest gripes is that to get repairs the owner must transport the microwave to the nearest support center, which might be over 100 miles away. Moreover, after the first year the warranty does not cover labor, which can cost more than replacing the microwave.
The ConsumerReports.org website has ratings for more than 55 countertop microwave ovens, including the Panasonic NN-H965WF. Microwaves are rated on how quickly they heat water, how evenly they reheat and defrost food, their noise level and their ease of use.
Review: Recommended Microwave Ovens, Editors of ConsumerReports.org
We found more than 1,100 reviews for the Panasonic NN-H965WF at Amazon.com, with an overall rating of 4 stars out of 5. Owners are happy with the Panasonic's large capacity, its accurate cooking sensors and its plethora of features.
Review: Panasonic Genius 1250 Watt Sensor Microwave w/Inverter Technology, Contributors to Amazon.com
There are nearly 250 reviews here for the Panasonic NN-H965WF, with ratings averaging 4.3 stars out of 5. Owners say the microwave cooks quickly and evenly, is big enough to handle large items and is easy to clean. Most of the complaints center on durability.
Review: Panasonic - Microwave Oven - White, Contributors to BestBuy.com
The Panasonic NN-H965WF has more than 170 reviews from owners at Walmart.com. Owners award it 4.6 stars out of 5 on average, and 93 percent say they would recommend it. Owners praise the microwave's large capacity and fast, even heating, but there are some durability complaints.
Review: Panasonic 2.2 cu. ft. Microwave Oven, White, Contributors to Walmart.com
About 35 owners have posted reviews of the Panasonic NN-H965WF at Viewpoints.com. It earns an overall score of 90 points out of 100 from reviewers, who say it's fast, powerful, spacious and easy to use. We saw fewer complaints about reliability here than at other sites.
Review: Panasonic 1250 Watt 2.2 Cubic Feet Inverter Microwave Oven NN-H965WF/ H965BF Reviews, Contributors to Viewpoints.com