HP Officejet L7780

I bought a Hp Officejet L7680 and after a good run of about 1 yr it indicated the black and yellow printhead needed to be replaced. I bought one thru LD at a good price and in less than 2 months the printer… indicated again that the B/Y printhead needed to be replaced but now because of failure. At $[...] a pop I wasnt going to throw good money after bad. So I bought a refurbed L7780 that has alot of parts in common and ran it for less than 2 months and the gal darned B/Y printhead was havin fits printing in dark black. I tried everything and with a loss of trust in the product decided Id wait until the 3 month manufacturer warranty ran out because Tiger would then allow a full exchange value on another item. Before giving it up completely I used a standard refill kit from a previously owned Hp. In it is a print head cleaner that is applied through a syringe. Well gooollleeee jeez! 2 printers later I found that the ink cartidge inlets and/or the electrical contacts bounce back after a cleaning. I now have 2 perfectly well running printers. You can buy a cleaner for less than 20 bucks. Try it and save yourself alot of grief.

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On quality and reliability: About 2 years ago I bought an L7680 printer rtogether with an extened warranty for three years. The printer quit after about 1 year. I was sent a replacement which was defective… on arrival - the printing cartridges could not be inserted. I got another replacement, this time as a "big favor" for my trouble, a new rather than refurbished replacement. The printer was defective almost right away - much of the time the printer informed me that the lid is open (and therefore refused to print) even though the lid was closed. This time, after lengthy arguments, I got as another "big favor" for my troubles an upgrade to a (refurbished) L7780 printer. There were problems wih it from the very beginning again, for example the top feed was crumbling and tearing pages when I was faxing. When I reported the problem I was told that before they replace the printer (again!) I must take the problem up with technical support (soft- ware support) even though it was absolyely clear that the problem was with the hardware! There was no talking the "gentleman" out of it. Rather than go through the bother of spending hours with technical support (see below) I was putting up with an ill functioning device. Until some days ago the scan feature of the device failed entirely. For a change I got an excellent person (from Canada) on technical support who ascertained that the problem is with th printer itself and so I shall be getting another replacement! On technical support: Because of frequent problems I neede to call technical support about ten times. Almost always it took ages before I got connected. In most cases the help was just incopetent - I spent litteraly hours on the phone each time and a couple of times the peron on the other end of the line asked for a few minutes off but never came back. For fairness' sake there were some patient and helpful technicians but they were definitely the exception. just hung up took

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I purchase alot of printers and pcs for our small business and this by far takes the cake. To begin with the fax has stopped working all together. Secondly after less than a year the printhead had to be… completely replaced after spending an hour doing all the suggested trouble shooting ideas. So HP does send a new one after repeating my information to someone I could barely understand at least 20 minutes. This takes about a week to get the part in. I replace it and the printer seems to work fine for about two months and now it is broken again. ARG! We do not do alot of printing, in fact we only use it for color but still somehow it keeps breaking. Useless, dont bother. I would recommend a Brother printer instead. We bought it at the same time for half the price and it is still going strong w/zero probs.

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Wow dont even know how to start..I was a tride and true HP fan for years. Then I laid out over $[...] for this printer. Yep screw me once... Set up was long, but that is not a problem. the problem is… not only the poor quality, but the lack of being able to use the printer without having to reset it up each and every time I have to print. Yep when I have to print anything, I can count on an hour to get it all done. The network has to be reset each and everytime. Customer service was less than helpful (which is one area that I used to adore about HP) by trying to set up the network, they ended up destroying my ISP comcast connection. Of course then they told me that I had to call comcast, netgeat, Linksys you name it it is everyones issue but HP (even thought my internet worked fine prior to calling HP) I hardly was even able to print much out when all of a sudden my print cartridges are "empty?" fat chance, just a scam to have you buy ink cartridges faster than you need to. I had to pull out my HP printer from 6 years ago to use. No longer am I an HP follower.

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I purchased 2 of these about 3 months ago. Both were hooked up to XP-SP3 machines via USB. Installations went just fine. Now, time comes to move one of the two printers to a new location and use the… Wireless feature on one of the printers. This is where things got tough. To make a looonnnggg story short, I worked with HP support for 15 hours trying to get the printer to scan via wireless. The installer kept failing, but didn't give any message or overt indication that it failed. Installer would hang at 96% for, say, 15 minutes, and then show 100% complete briefly and end. I didn't know that after completion of the 100% that a second set of installation screens was supposed to come up to finalize the swr install. The first two HP support people were very nice and seemed very thorough. They created remote desktop sessions and each one worked for about 5 hours trying to solve the problem. The 3rd support tech also spent about 5 hours, but made several changes during the installation process. At one point, they suspected the problem was my router, so I swapped out the router (DLINK DIR-655) with a Linksys WRT54G. Same problem. They then thought the problem was in my machine, so I tried to install the swr on a VISTA SP1 laptop and got the same result. I also turned off the wireless radio on the printer and connected the printer to my network via wired LAN, same problem. Installer kept failing. I used both DHCP and static IP addresses, no difference. This process eliminated the router and the machine as the cause of the problem. Once they did get the configuration working, everything has been fine... but most people do not have the time or the patience for a 15 hour installation.

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