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Carbonite

*Est. $55 a year for unlimited storage

Reviewed October 2009
Carbonite

Best online backup service

pros
  • Inexpensive
  • Very easy to use
  • Unobtrusive backup process
  • Clear file markings
cons
  • Initial backup can be slow
  • No free version available
  • Few customization options
 
 
Where to Buy
 
 
 

Carbonite earns a number of recommendations and awards from experts, who say it's incredibly easy to use and a great choice for simple online backup. Carbonite offers unlimited storage starting at about $55 per year, and it installs a software program onto your computer that automatically backs up new or changed files. The program works when your computer is idle so there is less drag on system performance. Reviewers say the backup process is unobtrusive, although several experts note that the initial backup can be very slow if you have a lot of data. The file marking system gets especially high marks because it provides an easy way to check a file's status. Each file and folder on your computer receives a small green dot in the corner if it's backed up; a yellow dot indicates the backup is pending, and no dot means the file is not backed up.

While Carbonite gets very good reviews for being easy to use, it offers few customization options, which may be a drawback for advanced users. One tester, Macworld, sees the lack of customization as a significant downside, especially since you can't set your own backup schedules. Carbonite has two versions -- one for Windows Vista and XP, and another for Mac computers running OS 10.4 (Tiger) or OS 10.5 (Leopard). Support for OS 10.6 (Snow Leopard) is expected in October. Some features, like versioning and file exclusion, are not included in the Mac version, although they may be offered in future releases. There is a 15-day free trial available, but Carbonite doesn't offer a free version. If you don't have a lot of data to backup, MozyHome Free will give you 2 GB of storage at no cost.

Carbonite is reviewed by a number of sources, but the best details come from Macworld, Web User, Computer Shopper (U.K.) and Which? magazine. All of these publications conduct comparative tests on online backup services, so you can see how Carbonite stacks up against competitors. The test at Macworld is especially useful since the editor has a different opinion on Carbonite than most of the other reviews we consulted. NotebookReview.com, MacWorld (U.K.) Mac User (U.K.) and PC Authority (Australia) also conduct thorough, but less comparative testing, ConsumerReports.org has a short report on Carbonite, but it's not subjected to their normal testing process.

Where To Buy

Our Sources

1. Macworld

Glenn Fleishman at Macworld tests seven online backup services and rates each one. Carbonite receives a below-average score, largely because it lacks customization options like scheduling and throttle control. Fleishman also gives Carbonite a lower score because the Mac version has fewer features than the PC service, although he does think the interface is uncomplicated.

Review: Online backup services, Glenn Fleishman, Sept. 7, 2009

2. WebUser.co.uk

Web User tests a group of online backup services. Carbonite wins the Gold award and is deemed the best overall. Although editors prefer the MozyHome interface, they say Carbonite is cheaper and easier to use.

Review: Carbonite, Editors of Web User (U.K.), March 7, 2009

3. Which? magazine

Carbonite earns a Best Buy award from Which? magazine, the British equivalent of ConsumerReports.org. Editors call it an "excellent online backup solution," and they say it easily retrieves your backed-up files.

Review: Backup software packages reviews, Editors of Which? magazine

4. Computer Shopper (UK)

Computer Shopper prefers Mozy and gives it a Best Buy award, but Ben Pitt says Carbonite is the "friendliest" online backup service. However, he gives Carbonite a lower rating because video files are not included in the automatic backup.

Review: Carbonite Online Backup, Ben Pitt, July 2009

5. PC Authority (Australia)

Carbonite wins PC Authority's lab test of online backup services, and reviewer Stuart Andrews say it's "still the most hassle-free and effective online home backup system." Andrews has no problems with the speed of his initial backup, but he describes the restore speed as "unimpressive."

Review: Carbonite Online Backup, Stuart Andrews, Jan. 20, 2009

6. Notebook Review.com

NotebookReview.com doesn't rate Carbonite, but Rick Vanover says it's a "good service for home and small business PC laptops." However, Vanover notes that it doesn't support older operating systems.

Review: Carbonite Online Backup Review, Rick Vanover, Aug. 27, 2009

7. Macworld

Karl Hodge at MacWorld (U.K.) reviews the Mac version of Carbonite, saying it's a cheaper backup option than many of the popular file-sync services. He notes that the initial backup may take awhile.

Review: Carbonite Online Backup for Macs Review, Karl Hodge, April 24, 2009

8. MacUser

Mac User (U.K.) also tests the Mac version, and Kenny Hemphill echoes other reviewers in saying Carbonite is very easy to use. However, he wishes there were more customization options outside System Preferences.

Review: Product Reviews: Carbonite, Kenny Hemphill, July 2009

9. ConsumerReports.org

ConsumerReports.org doesn't subject online backup services to its normal testing process, but editors have specific recommendations about Carbonite and its main rival, Mozy.

Review: Backup Systems, Editors of ConsumerReports.org

Online Backup Services Runners Up:

Syncplicity *Est. $10 a month for 50 GB

4 picks by top review sites.

Humyo *Est. $7 a month for 100 GB

3 picks by top review sites.

Data Deposit Box *Est. $2 per GB

2 picks by top review sites.

LiveDrive *Est. $56 a year for 100 GB

2 picks by top review sites.

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