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SugarSync

Est. $7.50 per month for 60 GB
Reviewed
May 2013
by ConsumerSearch
SugarSync

Pros
  • Syncs files across multiple computers
  • Data access from any computer or smartphone
  • Strong multimedia functionality
  • Customized file syncing
Cons
  • No unlimited storage plan
  • No free plan
Where to Buy
  • Try SugarSync Free!
 

Bottom Line

Many experts say file syncing services are the new face of online backup, and SugarSync earns a number of recommendations from reviewers. SugarSync offers more than online backup -- it also syncs files across multiple computers, so if you are working on a file at home, the changes will also be saved on your work computer or laptop. It also offers access to your data from any Internet-enabled computer (PC or Mac) or smartphone, including iPhone, BlackBerry and Android phones. If you want a free service or run Linux, Dropbox (Free for 2 GB), our Best Reviewed file-syncing service has these features.

Ease of Use

Intuitive interface. Reviewers love the SugarSync interface and say it's more intuitive than even Dropbox (Free for 2 GB), which is highly regarded for its usability. The mobile versions of SugarSync have been updated to use the same new interface. The new user interface looks great on smartphones, and performance has improved, as well. Choosing which folders to back up is as simple as clicking on them and selecting the SugarSync backup option.

Customer support is available through many channels, including email, chat, video tutorials, community forums, a searchable database and user guides. However, if you want to use the phone support option, it'll cost you $100 per year for unlimited support. This is included in the SugarSync Business plan.

Features

Multimedia functionality. If your music files are backed up with SugarSync, you can stream your music online from any computer or mobile device, a feature that critics love. You can also share photo albums or other files directly from your personalized SugarSync website. What most impresses critics, however, is SugarSync's ability to back up any folder or folders you choose on your computers. The vast majority of synchronization-style online backup services force you to place data into a single folder.

SugarSync also backs up data whenever files are altered, and the last five versions of changed files are saved on the company's servers without costing the user additional storage space. However, critics say restoring past versions can be a bit of an ordeal. Experts also say SugarSync transfers files somewhat slowly compared to other online backup services. SugarSync is compatible with Macs, Windows PCs and iOS, Android and BlackBerry mobile devices. Like most syncing-style services, it doesn't offer any data protection aside from transferring your data over a 128-bit SSL encrypted connection.

Plans

Free 30-day trial. Plans at SugarSync start at $7.50 a month for 60 GB and go up from there, with 100 GB available for $10 per month and 250 GB for $25 per month. All plans include a free 30-day trial, and you receive a discount if you sign up for a year at a time.

Where To Buy
 

Our Sources

1. CNET

SugarSync Manager in this review refers to the software people download to their computers to use the SugarSync online service. Rated as Outstanding, SugarSync Manager has a user-friendly interface and a well-designed wizard that takes you step by step through the setup process.

Review: SugarSync Manager, Peter Butler, Feb. 7, 2013

2. PCMag.com

Jill Duffy at PCMag.com gives SugarSync an excellent rating, and says that it has features other services can't match. Offering excellent cloud backup and syncing, she says that Sugarsync now offers drag-and-drop functionality on its interface.

Review: SugarSync, Jill Duffy, Nov. 30, 2012

3. PCMag.com

Jill Duffy is enthusiastic about file synchronization and gives the SugarSync iPad app a rating of Excellent and an Editors' Choice award. She says the iPad app is "seriously simple," but she got a little confused when managing photos. The main drawback she identifies, however, is the lack of a search tool.

Review: SugarSync (for iPad), Jill Duffy, July 25, 2012

4. PC World

With a large feature set and extensive customizability, SugarSync, according to Alex Castle, will gain more users with its extensive interface overhaul. SugarSync offers detailed control over which folders you sync to the cloud, and you can now make these folders available publicly.

Review: SugarSync 2.0 Goes Public, We Go Hands-on, Alex Castle, Feb. 14, 2013

5. NextAdvisor.com

SugarSync's sleek interface, music streaming and synchronization abilities net it a perfect rating from NextAdvisor's editors. "SugarSync is the Swiss army knife of online file storage, and while it's more expensive per-gigabyte than the unlimited storage options offered by Mozy or Carbonite, its versatility can't be matched by either," they write.

Review: SugarSync Review: Online Cloud Backup, Editors of NextAdvisor.com, Not dated

6. PC Pro

SugarSync receives a high overall rating from PC Pro's Stuart Andrews, who says "no other online storage service does so much so well." He loves the syncing abilities and media functionality but finds it complicated to restore files.

Review: SugarSync Review, Stuart Andrews, Aug. 20, 2010

7. Expert Reviews

Kat Orphanides gives SugarSync full marks and calls it her "favourite synchronisation service because of its great value pricing and outstanding web and local interfaces." She likes that it supports downloads and uploads on almost every kind of smartphone, and that you can recover up to five versions of a file.

Review: SugarSync (2012) Review, Kat Orphanides, June 19, 2012

8. TopTenReviews.com

SugarSync appears in a number of reviews at TopTenReviews.com. The editors award SugarSync third place in their 2013 review of Sync software, second place in their Online Storage report, and it also comes in at second place in the Online Data Backup comparison review. The editors highlight SugarSync's ease of use and its ability to work with different operating systems, but they are not quite as impressed with the help and support available.

Review: SugarSync, Editors of TopTenReviews.com, Not dated

9. PC Advisor

Nick Peers highlights the free 5 GB of storage with SugarSync and that you can sync your folders and files across multi-platforms. He says that the latest version of SugarSync, 2.0, has a complete redesign of the user interface that is matched in the mobile apps.

Review: SugarSync 2.0.18, Nick Peers, Nov. 15, 2012

10. TheVerge.com

This roundup covers more cloud storage services than any other source, although discussion for each service is relatively brief. While Ellis Hamburger doesn't formally single out any service as being the best all-around, he says SugarSync is the go-to option for people who want to sync multiple folders on their computer.

Review: Google Drive vs. Dropbox, SkyDrive, SugarSync, and Others: a Cloud Sync Storage Face-off, Ellis Hamburger, April 24, 2012

11. About.com

SugarSync is the only file synchronization service to land on Tim Fisher's list of the best online backup services. "If you want more than just an online repository for safety's sake, you will no doubt be very happy with SugarSync," he writes.

Review: 26 Online Backup Services Reviewed, Tim Fisher, Updated May 2013

12. Techlicious.com

Techlicious.com's Suzanne Kantra says SugarSync is her choice as the best file synchronization service, beating out contenders like Dropbox and Google Drive. She fails to explain why, however; information about the individual services is limited to a single comparative table of features.

Review: The Best Cloud Sync Storage Services, Suzanne Kantra, April 25, 2012

Online Backup Services Runners Up:

SugarSync Est. $7.50 per month for 60 GB

8 picks including: About.com, CNET…

Carbonite Est. $60 per year for unlimited GB

4 picks including: PCMag.com, TopTenReviews.com…

iDrive Est. $50 per year for 150 GB

4 picks including: About.com, PCMag.com…

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