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EverBank


Reviewed May 2009
EverBank

pros
  • Free checking accounts with interest
  • Very good ratings for bank stability
  • 24/7 phone support plus mobile banking
  • Deposits accepted at 13,000 affiliate ATMs
cons
  • Minimum opening deposit $1,500
  • Complaints about deposit delays
  • Online bill paying not always free
  • Complaints about customer service

Reviewers don't call EverBank the best online bank overall, but they point out that it pays higher-than-average interest rates on its FreeNet online checking accounts. The minimum opening deposit is $1,500, but after that there's no minimum balance. A bonus for new accounts provides a special interest rate on checking for the first year, and a competitive yield on a money-market savings account. Everbank pledges to keep its interest on checking accounts within the top five percent of competitors' rates. One drawback is that the fee for online bill paying (*Est. $5 per month) is waived only if you maintain a balance of at least $1,500. Also, ATM fees are reimbursed only up to $6 per month -- and to get even that much you have to mail in your receipts. We also found some complaints about poor customer service and delays in crediting deposits. Everbank gets good ratings for bank stability, but you can get a higher rate of interest plus unlimited ATM reimbursements at Charles Schwab.

BankRate.com's stability ratings of Everbank are fairly recent. Older reviews of Internet banks at CNNMoney.com and Kiplinger.com cover Everbank in more detail, but the review at Forbes.com  is quite outdated. We found only a handful of user-written reviews of Everbank at eMoneyCentral.com, but their comments and complaints are quite useful.

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Our Sources

1. CNNMoney.com

Everbank is one of the top four Internet banks recommended in this 2007 review, earning praise for its pledge to keep yields within the top 5 percent of competitors. The main drawback noted is that ATM fees aren't automatically reimbursed; you have to mail them in.

Review: Everbank, Carolyn Bigda, Aug. 3, 2007

2. Kiplinger.com

This 2007 review of Internet banks praises EverBank as offering the best online checking account. However, the December 2008 issue of Kiplinger's names Schwab Bank High Yield Investor Checking the favorite for online checking.

Review: Online Banks Branch Out, Thomas M. Anderson, Feb. 2007

3. Bankrate.com

Everbank earns a four-star rating (out of five) for bank stability.

Review: Everbank, Editors of BankRate.com, Sept. 2008

4. Forbes

This older review of Internet banks gives EverBank a Best of the Web award, with praise for its live telephone customer service.

Review: Forbes Best of the Web: Banking, Jeanhee Kim

5. eMoneyCentral.com

A handful of users give Everbank mostly negative reviews here, complaining about poor customer service and that Everbank holds the initial $1,500 deposit for long periods before crediting it.

Review: Everbank -- Reader Reviews, Contributors to eMoneyCentral.com

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