Although USAA is thought of as available only to members of the military and their families, anyone can bank at USAA Federal Savings Bank. Reviewers have taken notice of some of its strong points, but the outstanding feature of USAA Federal Savings Bank is that its customers love banking there. USAA Bank ranks second in consumer ratings on MyBankTracker.com, with a rating of 4 out of 5 stars based on feedback from about 120 people. Yelp.com has almost 80 consumer reviews of USAA Bank and a higher rating -- 4.5 out of 5 stars.
Expert reviewers like USAA Bank, too. Kiplinger.com, for example, includes it on a list of the six best online banks in a December 2010 article, citing it especially for its mobile banking. The editors of MyBankTracker.com, in their Bank Report Card for USAA, rate it 4 out of 5 stars based on customer reviews, rates and fees, and remote access. BankRate.com's objective analysis of USAA Federal Savings Bank's financial strength and stability results in a 5-star rating, or superior.
USAA Bank offers free online checking and savings accounts, free checks, free online bill pay, free unlimited transfers to any U.S. bank and a free tool called USAA Money Manager. ATM fees are reimbursed (up to $15 a month), and you can make deposits at UPS Stores. Some customers point out that although USAA has apps for remote deposits via smart phone or computer, you must qualify to use them. If this is important to you, they say, it's worth checking to see whether you'd qualify before you open an account at USAA Federal Savings Bank.
Based on data supplied by Informa Research Services, this article describes six "standout banks" USAA makes the list on the strength of its free checking. The write-up comments on the availability of remote deposits via a computer or mobile phone but notes that it's only offered to "qualified" customers.
Review: Best Online Banks, Joan Goldwasser, Dec. 2010
USAA Bank is given an overall rating of 4 out of 5 stars by the editors. More than 120 customers also agree, giving it an identical score of 4 stars.
Review: Bank Report Card: USAA, Editors and contributors to MyBankTracker.com
BankRate.com gives USAA Federal Savings Bank a Safe & Sound rating of 5 stars, or superior. Links lead to more information on the bank and its rating.
Review: Safe & Sound Rating: USAA Federal Savings Bank, Editors of BankRate.com
About 80 USAA customers post ratings here. Most seem happy, resulting in a score of 4.5 out of 5 stars.
Review: Reviews of USAA Federal Savings Bank, Contributors to Yelp.com