Quicken 2008 Deluxe

I have been an avid Quicken user for over 15 years and I have really loved Quicken. All that to say, I had to upgrade my Quicken Deluxe 2005 when Intuit stopped letting it download information from the… banks. It seems to me to be absolutely ridiculous that they would do this after only a few years! Needless to say, Q 2008 has been mostly okay until recently. Recently if I go back into a split transaction that was created previously (even a few moments) and change the category of one account to another (let's say it say A/R friends and I changed it to A/R Family), it changes it in the split transaction, but instead of deleting it in the the account it was first posted to, it leaves it there! So, now there is a ghost transaction in another account's register as well as the correct transaction in the new account you posted it to! What's worse is that because it doesn't exist anymore in the parent transaction, you can't delete it! This makes your balances all wrong! And if you go back and try to fix it, you end up with multiple ghost transactions!!! I have never been so amazed and upset! This is a major bug! (not like printing reports funny). I emailed Intuit and have had absolutely NO response (they used to actually have good customer service, no longer!).

expand

collapse

I upgraded from Quicken 2004 to 2008 after the old version was rendered unusuable by Intuit. Basically, they disconnected the old version from banking data access. The new version has never worked. Since… purchased in 2-2008, I keep getting a CC-501 error for accounts linked to Fidelity Investments and most of my bank accounts. Quicken help with technicians in India did not resolve the problem, even after I sent them specific connection files to trouble shoot the problem. After nearly a year of trying to resolve the problem, I am faced with the decision to upgrade to Quicken 2009. However, the Quicken folks have not convinced me they have fixed the problem. Thus, I am stuck tediously downloading bank data and investment data since the online services are impossible for most accounts.

expand

collapse

I am a power Quicken user running XP and have been upgrading every year since Quicken was first released. I have run into problems when I have installed the new release, as I did in 2007. These problems… include crashes and difficult installs. This time I waited until February to install the 08 version and it has been excellent. The feature set is broad and it has been totally dependable with no crashes. It's my favorite version of Quicken so far. I will be upgrading to 2009, but will wait until February 09 to do it. I understand that they have to get the new versions out there to keep their cash flowing, but they've trained me to play it safe.

expand

collapse

I too was forced to upgrade to 2008 from quicken 2005 because they were discontinuing support of bank updates, etc. After 13 years with the software, I have never had a problem with an upgrade until now.… There are bugs in the software that have caused my accounts from 2006 to be unreconciled (they were fine before the upgrade). Quicken ignored my first two contacts with support (I have them two months to respond each time). I finally sat for 90 minutes with a "chat consultant" who did not understand how Quicken worked. I am not sure what I can do now, they won't support their own product and I have to find something else and hope I can get all the data transferred. I would not recommend investing in Quicken if you are just starting, maybe Microsoft Money cares if customers are able to bank with their solution.

expand

collapse