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Haier HPN10XCM

Est. $370
Reviewed
May 2014
by ConsumerSearch
Haier HPN10XCM

Pros
  • Very good cooling performance
  • Dehumidifier
  • Outstanding warranty
Cons
  • Lower energy rating
  • Poor customer service

Bottom line

For a 10,000-Btu portable air conditioner, the Haier HPN10XCM packs a lot of punch. It's a pro at cooling up to 550 square feet, with an excellent dehumidifier that removes as much as 80 pints of water per day. The main drawbacks from reviews are for the window kit, which some say is flimsy and can disconnect when moving the appliance. Several retailers sell this as Commercial Cool CPN10XCJ.

Performance

Cool and quiet. The Haier HPN10XCM may be only a 10,000-Btu unit, but it performs more like a large portable air conditioner. Featuring a three-speed fan and dehumidifier (which can operate separately from the air conditioner), most reviews say it's suitable for medium to large rooms. Haier recommends it for spaces up to 550 square feet, and numerous owners say it can handle even larger rooms. A few say the air doesn't get as icy as they would like. At 49 decibels, the Haier is one of the quietest in our report. One HomeDepot.com reviewer says, "... it's much, much quieter than others, and it doesn't have that vacuum cleaner type sound."

Ease of use

Easy installation and maintenance. Reviewers say it's easy to install the Haier HPN10XCM, thanks in part to the clear instructions. "The only complaint is the hose hook-up for the window is very poorly constructed and cheap," says one owner at HomeDepot.com. Several reviewers say the hose fits poorly and can become disconnected easily. The self-evaporation system is effective, with few users needing to drain extra water, even in humid climates. At 63 pounds the Haier is a little heavier than some competing small air conditioners; this makes it a little difficult to move from room to room, but it wasn't a major issue for most owners.

Durability

Outstanding warranty. The Haier HPN10XCM isn't as energy efficient as some portable air conditioners -- at 9.5 EER -- but few owners report a significant increase in their electric bill. Haier covers the HPN10XCM with one of the best portable air conditioner warranties: a one-year limited warranty and a five-year compressor warranty. Unlike some brands, Haier doesn't require owners to pay to ship the air conditioner for warranty service. There are few complaints about major breakdowns, but several owners contacting the manufacturer complain about poor customer service and long delays to resolve a problem.

Where To Buy
Haier HPN10XCM 10000 BTU Portable Air Conditioner with Remote

 
Buy new: $429.00   3 Used & new from $287.24

 
Featured StoresStore RatingNotesTotal Price
Home DepotHome Depot rated 3.58 (4554 reviews)4,554 store reviewsIn Stock. $319.00
 

Our Sources

1. HomeDepot.com

About 280 owners leave feedback on the Haier HPN10XCM at HomeDepot.com, though here it is labeled as the Commercial Cool CPN10XCJ. Its average score of 4.2 stars out of 5 is one of the highest for this category, and almost 90 percent of owners recommend this unit.

Review: Haier 10,000 BTU Portable Air Conditioner with Dehumidifier and Remote, Contributors to HomeDepot.com, As of May 2014

2. HomeDepot.com

About 280 owners leave feedback on the Haier HPN10XCM at HomeDepot.com, though here it is labeled as the Commercial Cool CPN10XCJ. Its average score of 4.2 stars out of 5 is one of the highest for this category, and almost 90 percent of owners recommend this unit.

Review: Haier 10,000 BTU Portable Air Conditioner with Dehumidifier and Remote, Contributors to HomeDepot.com, As of May 2014

3. Walmart.com

Most of the nearly 20 reviews here are polarized: Owners either say the Haier HPN10XCM (listed here as the CPN10XCJ) works well and is easy to set up, or they have issues with the window kit and customer service. It has a score of 3.7 stars out of 5.

Review: Haier 10,000-BTU Portable Air Conditioner w/Remote, CPN10XCJ-L, Contributors to Walmart.com, As of May 2014

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